Job Description

Job Title: Warehouse Shift Supervisor
Department: Branch Operations
Reports To: Distribution Center Manager

Position Summary

The Warehouse Shift Supervisor is responsible for overseeing daily warehouse and distribution operations, ensuring the safe, accurate, and efficient movement of materials throughout the distribution network. This role leads in-bound and outbound shipping, cross-dock operations, inventory control, and yard management while supervising warehouse associates. The Supervisor is accountable for driving productivity, maintaining compliance, and meeting service level commitments, while fostering a culture of continuous improvement and operational excellence.

Key Responsibilities

Warehouse & Distribution Operations

Supervise and coordinate all warehouse, shipping, and receiving activities during assigned shifts
Oversee inbound, outbound, and cross-dock operations to meet customer and branch delivery requirements
Ensure accurate and timely picking, packing, loading, receiving, and shipment processing
Plan and manage shipping schedules, trailer flow, and dock capacity
Coordinate freight routing, including domestic and export shipments, and manage carrier relationships
Assign dock doors and direct carrier activity utilizing dock management systems
Oversee yard operations to ensure safety, organization, and efficient trailer movement

Team Leadership & Shift Management

Lead, coach, and develop warehouse and shipping/receiving associates
Assign daily work, balance labor to workload, and adjust staffing based on operational needs
Ensure effective communication and continuity across all shifts, including second and third shifts as applicable
Conduct shift-start meetings to communicate priorities, expectations, and safety initiatives
Train new hires and reinforce adherence to standard operating procedures (SOPs)
Address performance concerns and partner with management and HR on corrective actions

Safety, Compliance & Equipment Oversight

Enforce OSHA regulations, company safety policies, and PPE requirements
Promote a safe work environment and proactively address unsafe conditions
Oversee material handling equipment operations, including operator training, utilization, and maintenance coordination
Ensure all equipment is safe, functional, and properly used
Maintain warehouse organization and ensure availability of necessary operational supplies

Quality, Inventory & Accuracy

Ensure accuracy of shipments, receipts, and inventory transactions
Verify bills of lading (BOL), export documentation, and regulatory compliance, including U.S. Customs requirements
Conduct cycle counts and investigate inventory discrepancies
Implement corrective actions to reduce errors, damages, and rework

Customer & Cross-Functional Collaboration

Collaborate with internal departments including manufacturing, purchasing, customer care, and branch operations
Support Customer Care with order issues, expedites, and material status inquiries
Communicate shipment status, delays, and exceptions in a timely manner

Reporting & Continuous Improvement

Track and report key performance indicators (KPIs) including productivity, accuracy, attendance, and safety
Complete shift reports and escalate operational issues as needed
Identify and implement process improvements aligned with departmental goals
Participate in Lean, 5S, and continuous improvement initiatives
Support implementation of new systems, tools, and procedures

Professional Conduct

Uphold and promote company values, leadership principles, and code of conduct
Ensure team adherence to company policies and standards
Provide off-shift communication support as required by operational needs

Required Qualifications

High school diploma or GED required; Associate degree preferred
3–5 years of warehouse or distribution center experience
Prior leadership or supervisory experience strongly preferred
Working knowledge of shipping, receiving, inventory control, and material handling equipment
Experience with warehouse management systems (WMS) and basic computer applications

Preferred Skills & Competencies

Strong leadership, communication, and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Effective problem-solving and decision-making capabilities
High attention to detail with a focus on accuracy and compliance
Flexibility to work varying schedules, including evenings, weekends, and overtime AS REQUIRED

Physical & Work Environment Requirements

Ability to stand and walk for extended periods
Ability to lift up to 40 pounds, with or without reasonable accommodation
Ability to work in varying warehouse conditions, including temperature fluctuations, noise, and industrial environments

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