Member Services Representative

** More than one candidate may be hired for this position.

Position Purpose: Provide live or virtual support for members before, during and after their participation with the cooperative.

Duties include:

• Assist members with making payments and billing inquiries
• Create service orders to repair, connect or disconnect electric services
• Listen to members' concerns, issues and questions
• Resolve members' concerns and questions about electric services or energy solutions
• Maintain a positive attitude and calmly respond to members' concerns or complaints
• Open new member accounts
• Enhance member experience by promoting cooperative difference positively, answering questions and addressing concerns as they arise
• Recommend new products or innovative energy solutions to meet members' needs
• Escalate issues and questions to other departments, as necessary
• Other projects and administrative tasks as requested

Qualifications:

• Previous experience in customer service, call center, or a similar role.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills and the ability to interact with customers and team members

Equal Opportunity/Affirmative Action Employer m/f/d/v