Administrative Assistant

Description

Position Overview: The Administrative Assistant should possess strong phone skills by quickly and efficiently answering and routing multiple calls throughout the day. Attention to detail is essential, as there are significant amounts of paperwork and filing. Being a team player and willing to share responsibilities with other team members is expected. All Operations team members are cross-trained to fulfill various responsibilities within other positions, flexibility and a positive attitude are enforced.

Paid As: Hourly, Non-Exempt Full-Time Employee

Hours of Operation: 8:00 AM – 4:30 PM Monday – Thursday, 8:00 AM – 3:30 PM Friday

Reports To: Operations Manager

Other Relationships: This position is often the first point of contact with the general public, clients and their family members or representatives, volunteers, donors and the Meals On Wheels Board of Directors both in person, by phone and by electronic communication. First impressions are extremely important and should be considered in all aspects professional demeanor and interaction with others. Works closely with all agency departments including Grant Management, Finance, Volunteer Services, Client Services, Nutrition and Health Services, Marketing and Communication, Facilities and IT.  

AGENCY EXPECTATION OF EMPLOYEE

- Maintain confidentiality of client, donor, volunteer, staff and board information

- Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County

- Represent Meals On Wheels in a professional manner at all times

- Required to pass criminal background check and have a free and clear MVR

- Contribute to other projects when necessary

Requirements

ESSENTIAL JOB TASKS

- Customer service skills, teamwork, positive attitude, professional demeanor and confidentiality

- Clerical duties - file, process and prepare client file paperwork subject to audit

- Organize and manage repetitive workload for maximum efficiency

- Strong phone skills - quickly and efficiently answering and routing multiple calls throughout the day

- Detail-orientated with skill proficiency in technology and communications

- Must be flexible in being cross-trained to fulfill various responsibilities within other positions

- Reliable and punctual with dedicated professionalism to job and duties

- Time and project management are necessary - most tasks are time sensitive, daily deadlines required

- Must be able to work independently and as a team

- Other duties as assigned by Operations Manager

QUALIFICATIONS 

- High school diploma or equivalent

REQUIREMENTS

- Proficiency in Microsoft Word, Access, Excel and Outlook

EXPERIENCE

- Relevant experience or knowledge and skills preferred