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Job Description: Your job responsibilities will include, but are not limited to the following:
- Processes check depositing and posting with open communication with the property accountant
- Audits and assesses tenant billbacks as necessary
- Audits, monitors, and takes charge of delinquency efforts in a time efficient manner
- Assists in production of monthly and annual reports in conjunction with the property manager
- Prepares transactional documentation
- Effectively read ledgers and other rental documentation
- Coordinates with vendor teams to address maintenance repairs and preventative maintenance efforts
- Locates opportunities for review requests following positive interactions with residents or prospects
- Obtains estimates/bids for repairs on property as needed
- Enters and schedules work requests for tenants and make-ready units
- Continues to oversee the leasing process which includes but is not limited to document preparation, fee collection, and conducting apartment tours.
- Maintains an acceptable closing ratio, as well as meets or exceeds 90% follow-up requirement through our CRM platform.
- Monitors occupancy for units and other rentable items to meet or exceed budget expectations.
- Tours the property daily to ensure excellent curb appeal, removes trash and debris as discovered along path.
- Walks every unit prior to showing, providing keys for move-in, or other applicable situations
- Completes full move-out process to include but not limited to walking vacated units, allocating charges, processing deposit accounting, and sending applicable move-out documentation
- Assists in renewal notification distribution and follow-up
- Maintains 100% completion in any additional training assigned through the Grace Hill Platform or any other training software required
- Monitors marketing collateral and communicates needs with marketing department
- Assists in outreach marketing efforts and resident events
- Communicates effectively with prospects, tenants, vendors, and other team members
- Maintains complex schedule to include appointments, team meetings, due dates, and conference calls
- Communicates frequently with legal team in reference to eviction proceedings and other lease violations
- Maintains working knowledge of Fair Housing and other applicable laws, rules, and regulations
- Has ability to work a flexible schedule to include weekends
- Assists in resident retention efforts and other resident needs as applicable
- Completes all other miscellaneous tasks assigned by either the property manager or upper management
*This list is designed to be a brief description of typical job roles but does not encompass all requirements of the role that may arise from day to day. To excel in this role, a team player mentality will be required.
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