Banquet Manager

Crystal Springs Resort is currently seeking an experienced and dynamic Banquet Manager to join our growing team. This role requires comprehensive expertise in all aspects of banquets and catering operations. We’re looking for a dedicated professional who not only brings proven leadership and operational experience, but also possesses a genuine passion for hospitality, a meticulous eye for detail, and the creativity to elevate every event experience.

Responsibilities:

• Work closely with coordinators to understand event requirements.
• Coordinate all aspects of banquet functions including setup, service, and breakdown.
• Create and review BEOs and ensure execution aligns with client expectations.
• Recruit, train, and supervise banquet staff including servers, bartenders, and houseman.
• Ensure high standards of food quality, presentation, and service.
• Maintain banquet equipment and ensure cleanliness and organization of event spaces.
• Coordinate with culinary, housekeeping, and audio-visual departments for seamless service.
• Serve as the primary point of contact for clients during events.
• Address guest concerns and resolve complaints promptly and professionally.
• Ensure client satisfaction to promote repeat business and positive reviews.
• Ensure all banquet operations comply with health and safety regulations.
• Enforce sanitation standards and proper food handling procedures.
• Maintain knowledge of fire codes and capacity regulations.

Requirements:

• Minimum of five years’ experience in banquet management within a high-volume, upscale hospitality environment.
• Professional personal appearance and grooming
• Exceptional verbal and written communication skills in English.
• Solid working knowledge of food and beverage service standards.
• Extensive expertise in banquet setups, event operations, and standard procedures.
• Proven ability to lead, organize, and manage a team effectively in a fast-paced environment.
• Excellent organizational, planning, and time-management abilities.
• High energy, detail-oriented, and proficient in Microsoft Office
• Outstanding service skills with a deep understanding of fine dining and banquet service techniques.