Customer Service Associate

Scherer Electric is seeking a full-time Customer Service Associate who values meaningful work and genuine connection. Located in Hamburg, NY, we are a family-owned company, never corporate, never impersonal. Earn competitive pay of $18 - $23/hour and excellent benefits! This includes:

• Health insurance
• Paid time off (PTO)
• A 401(k)
• Full uniforms
• Paid holidays and holiday bonuses
• Special parking
• House cleaning
• Employee appreciation days and trips
• Brand new trucks

This position provides a consistent full-time schedule, with clear expectations and organized routines. You can count on structure and predictability in your daily work-no chaotic shifts, no last-minute surprises.

QUALIFICATIONS

• Organization skills, clear communication skills, and professionalism
• Passion for helping customers and doing things by the book
• Ability to thrive structured environment with clean systems
• Strong work ethic
• Ability to work independently without constant supervision
• Positive attitude and ability to avoid workplace drama

A DAY IN THE LIFE OF A CUSTOMER SERVICE ASSOCIATE

Each day, you will engage with customers, manage service requests, and support our team of electricians in a well-organized environment. You will communicate directly with clients, coordinate schedules, and ensure smooth operations using clean systems and up-to-date tools. You will interact with owners who are present and invested in your success, and you will have opportunities to develop your skills and grow professionally. Your work will help maintain the company's reputation for quality and reliability, while also fostering a positive, respectful team environment.

ABOUT US

Scherer Electric has been serving homeowners in the greater Buffalo area since 1995. Over the last twenty years, we've focused on delivering top-quality electrical services and making sure our customers' needs are always met. Our commitment to excellence has earned us several awards, including the Hamburg Chamber of Commerce Leadership Award, the BBB Torch Award for marketplace excellence, the Home Services Hall of Fame award for service company of the year, and the Eaton Contractor 10 Year Award.

We know our success comes from having a great team. That's why we offer excellent benefits and perks as a way to show our appreciation. We also believe in creating an environment where our employees can grow, develop new skills, and truly enjoy their work. We're proud of what we've accomplished and know it's all possible because of our outstanding team.

ARE YOU READY TO JOIN US?

We invite you to apply! Start your application with our mobile-friendly process and take the next step toward a rewarding career as a Customer Service Associate.