Customer Service Representative

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You’ll Be Doing

• Serve as the primary point of contact for customer inquiries and order support.
• Process customer orders accurately and efficiently using internal systems.
• Coordinate with internal teams to ensure timely delivery and issue resolution.
• Provide proactive communication regarding order status, changes, and service updates.
• Identify opportunities to improve customer experience and streamline workflows.

What Are We Looking For

• Strong communication skills with a customer‑focused mindset.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Comfortable learning and using technology, systems, and tools.
• Effective problem‑solving skills and a proactive approach to service.
• Collaborative working style with the ability to adapt in a fast‑paced environment.

Work Environment

This role operates in a professional office environment with regular interaction across internal departments and customers. Standard office equipment and computer‑based tools are used daily. Some flexibility may be required based on customer or operational needs.

What We Offer

• Competitive base salary $42,620 - $50,080, 401(k) retirement savings plan with an automatic company contribution as well as matching contributions, highly competitive benefits programs, including:
  • Medical, Dental, and Vision along with Prescription Drug Benefits
  • Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA)
  • AD&D, Short- and Long-Term Disability Coverage, as well as Basic Life Insurance
  • Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave, and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled