Client First Center Advocate Co-op

We do the right things, right now.  We do them in a way that is relevant to our clients.  Become a part of our history as it continues to be written! 

If you are interested and qualified for this role, we invite you to apply.

Essential Functions/Responsibilities

• Answer customer inquiries relating to bank products and services. Inquires may be received via telephone delivered through call routing technology.
• Remain current on products, services, policies and procedures
• Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank
• Resolve customer issues through account research and utilization of support materials and resources
• Perform customer account transaction and maintenance activities accurately
• Strive for first contact resolution of customer inquiries, transactions and problem resolution
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
• Complete required online compliance courses
• Model the way for peers and coworkers aligned with First Financials Mission and Values
• Adhere to all compliance and regulatory procedures

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• Currently enrolled in a two or four year undergraduate degree program
• Strong verbal and written communication skills
• Demonstrated ability in providing excellent customer service
• Meet minimum performance standards, and complete work assignments.
• Maintain availability during normal/designated business hours
• Adherence to the Bank’s data privacy, security, and confidentiality policies.
• Ability to work in a team environment
• Ability to multi-task and be flexible in a fast-paced environment
• Ability to demonstrate initiative

Preferred Knowledge and Skills

Level of Complexity and Scope

• Entry level position within the Client First Center of First Financial Bank

Degree of Independence and Decision-Making

• Resolve customer issues through account research and utilization of support materials and resources

Required Supervisory Responsibilities

• N/A

Physical Requirements

• Occasionally lifts and carries up to 20 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, and drives.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide. 

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.