Front Desk Assistant

Front Desk Assistant (Part-Time)

3101 Dixie Highway, Hamilton, Ohio 

Part-Time Schedule: Monday–Friday, 3:00 PM–6:00 PM, with flexibility to cover shifts between 8:00 AM–6:00 PM as needed.

Best Point Education & Behavioral Health is seeking a professional, dependable, and customer-focused Front Desk Assistant to serve as the first point of contact for visitors, families, staff, and community partners. This role is ideal for someone who enjoys helping people, creating a welcoming environment, and supporting day-to-day office operations.

We are looking for a candidate with strong customer service skills, professionalism, and basic computer proficiency. While this position includes some clerical and administrative responsibilities, the primary focus is providing excellent front desk support and ensuring a positive experience for everyone who enters our facility.

Qualifications

• High school diploma or equivalent required.
• Previous experience as a receptionist, front desk assistant, customer service representative, or similar role preferred.
• Proficiency with Microsoft Office and basic computer applications. 
• Experience using office equipment such as printers, copiers, scanners, and fax machines preferred.
• Strong verbal and written communication skills.
• Professional appearance and demeanor.
• Excellent organizational skills and attention to detail.
• Ability to remain calm, resourceful, and professional in a busy environment.
• Demonstrated commitment to providing excellent customer service.

Primary Responsibilities

• Greet and welcome visitors, families, and staff as soon as they arrive.
• Direct visitors to the appropriate person, department, or location.
• Answer incoming phone calls and provide accurate information in person, by phone, or via email.
• Receive, sort, and distribute mail, packages, and deliveries.
• Maintain office security by following visitor check-in procedures and building access protocols. 
• Utilize visitor management software to check in visitors and volunteers and generate visitor badges.
• Assist with basic clerical duties including filing, data entry, copying, faxing, scanning, and preparing correspondence.
• Maintain organized records and support office documentation needs.
• Provide general support to program staff and administrators as needed.
• Maintain a clean, organized, and professional reception area.
• Support a positive customer service experience for clients, families, staff, and community partners.

Work Environment: Exposed to a combination of office, school, and mental health treatment environments. Exposed to clients with behavior problems. May be exposed to shouting and clients who are upset.

Physical demands: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Regularly required to sit, stand, walk, bend and lift objects of up to 20 pounds.

Our Culture:

Best Point Education & Behavioral Health is Greater Cincinnati's leading nonprofit provider of education, behavioral health, therapeutic, and autism services for vulnerable children, youth, families, and caregivers. We are committed to making a meaningful impact in our community while fostering a culture of respect, collaboration, and inclusion. [ORF Front Desk | PDF]

Best Point Education & Behavioral Health is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected status. [ORF Front Desk | PDF]