Account Manager

Company Overview: Triton Metal Products, a distinguished leader in the metal fabrication industry, is renowned for crafting precision metal components and structures. With a commitment to excellence and innovation, we take pride in delivering custom-made solutions that consistently exceed our clients' expectations. As we continue to expand our operations, we are seeking a detail-driven, consistent, reliable, and quality-focused individual to join our team.

Responsibilities:

Customer expectations are clear, documented, and consistently met.
Orders and master data are accurate (right part/revision/price/requirements).
Forecasts are managed and translated into actionable internal demand plans.
Launches are executed with disciplined APQP planning and cross-functional readiness.
Delivery and quality issues are addressed quickly with transparent updates and closure

Customer communication & service

Serve as the primary customer contact; maintain a consistent cadence of updates (open orders, risks, launches, issues).
Respond quickly and professionally; set and meet clear next-step commitments.
Run/participate in customer reviews (weekly check-ins, monthly forecast calls, QBRs as appropriate).

Quoting, estimating coordination & follow-up

Prepare quote information for estimating/engineering; ensure assumptions and lead times are clear.
Track quote pipeline; follow up systematically to drive closure and communicate status internally.

Sales Order Entry & Work Order Creation

Enter Sales Orders accurately and promptly in ERP: part, revision, quantities, dates, pricing, terms, ship-to, packaging, labeling, certifications, and special quality requirements.
Initiate/coordinate Work Order creation and release process per scheduling rules.

Forecast management

Collect and manage customer forecasts; reconcile changes (spikes/pulls/pushes/cancellations).
Coordinate with Planning/Materials on capacity and material constraints; communicate impacts to customers early.

New product launch (APQP)

Prepare new product launches using APQP discipline: contract review, documentation expectations, and customer schedule expectations.
Facilitate scheduling cross-functional launch meetings

ERP master data/system setup (Items & Routers)

Coordinate setup/maintenance of Items, Routers, BOMs (if applicable), revisions, standard times, outside processing steps, and customer-specific requirements.
Ensure revision control and alignment to approved drawings/specs and quote assumptions.

Internal production monitoring & on-time delivery

Monitor WIP and open orders; confirm priorities are reflected in the production plan.
Escalate risks early (material, capacity, quality holds, outside processing delays) and coordinate recovery plans.
Provide realistic ship dates backed by internal verification.

Issue management (delivery, quality, service recovery)

Quarterback containment and communication during issues; coordinate corrective actions with Quality/Engineering/Operations.
Maintain an issues log and ensure commitments are met through closure.

Behavioral expectations (how success is achieved)

Proactive: communicates risks before they become problems; confirms requirements in writing.
Responsive: acknowledges customer requests within hours, not days; provides next-step commitments.
Positive & solution-oriented: offers options, not excuses; maintains calm professionalism under pressure.
Ownership mindset: drives cross-functional follow-through and closes the loop.

Response-time standards (internal)

Customer emails/calls: acknowledge within 2 business hours (sooner when possible).
Delivery/quality escalation: acknowledge within 60 minutes during business hours.
Quotes/feasibility: respond within 1 business day with answer or committed due date.

Qualifications:

3+ years in account management/customer service/sales support in manufacturing (metal fabrication/precision manufacturing preferred).
Working knowledge of ERP/MRP, routings, work orders, and revision control.
Familiarity with APQP / new product launch concepts; PPAP exposure a plus.
Strong written/verbal communication, organization, and cross-functional coordination skills.
Comfortable interpreting prints/specs and translating requirements into ERP/order notes.

Performance metrics (typical)

OTIF (On-Time In-Full), past-due lines/dollars
Quote turnaround time and follow-up effectiveness (win rate / conversion)
Order entry/master data accuracy (errors, revision escapes)
Issue response time and corrective action cycle time
Forecast stability / alignment to capacity and material plans

Beneﬁts:

Performance & Attendance Bonuses
Medical, Dental, Vision, & Life Insurance at 60 days
Long and Short-Term disability coverage
Critical illness, accident, hospital indemnity
HSA and FSA opportunities
401(k) with company match after 60 days
Paid Holidays & Vacation
Personal Time
Weekly Pay

*** This survey must be completed at the time of the application being submitted. ***

If you have any questions or issues, please call 260-488-1800.

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