Event Coordinator

Retreat Coordinator

REPORTS TO:   Retreats Manager 

CLASSIFICATION: Full-Time

LOCATION:  On-Site - Hamilton, Mo

JOB SUMMARY:  The Retreat Coordinator’s principal function is to help oversee the occupancy and service for both Retreat Center locations.  As one of the primary contacts for the Retreat Center, this position will complete registrations for upcoming events and classes, finalize arrangements for incoming guests, greet visitors upon arrival,  and will conduct retreat classes as needed.  

 ESSENTIAL FUNCTIONS:

• Assist with event planning, retreats, and coordinate with caterers; assist before, during, and after meals with set-up, clean-up, and maintaining a clean and tidy eating/sewing area

• Serve as a sewing instructor for company-sponsored retreats; develop quarterly projects; create “step outs” to be used during the instructional class; provide hands-on guidance and support to retreat attendees during class

• As part of the event planning, quarterly projects will be determined in advance before publishing events online

• Post / publish events and retreats to the Eventbrite system at least 90 days before the event or retreat (with follow-up communication)

• Meet arriving guests and welcome them to Hamilton; check in guests, provide directions and assist with questions

• Review procedures with attending guests and provide a solution for any problems reported by guests

• Send out surveys utilizing Survey Monkey to retreat guests; recap survey results and share with Retreat Manager

• Monitor common areas and grounds to ensure a neat and pleasant appearance 

• Regularly check the sewing machines to ensure they are in good working order at all times 

• Plan supplies / swag bag contents accordingly to allow adequate time for ordering of any supply needs and review with Retreat Manager in advance

MINIMUM QUALIFICATIONS (Education/Experience):

• Previous experience in customer service/hospitality industry required

• Comfortable with public speaking and able to present a warm and engaging presence

• Previous instruction skills with experience in sewing is greatly desired

• Proficiency using standard office systems (Microsoft / Google product suite), email, web browsers, etc., is required

• Use of an online platform tool used to plan, promote, and sell tickets for live events is strongly preferred

• In-depth knowledge of MSQC operations and quilting industry strongly preferred

• Able to work a flexible schedule, including evenings/weekends as needed for Company events

Competencies:

• Excellent verbal and written communication skills

• Excellent planning and organizational skills; detail oriented

• Strong interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures

• Strong customer service and service delivery orientation

• Able to collaborate with a team as well as work independently

• Take initiative, provide solutions, and achieve results

Physical requirements:

• This position is 60% sedentary and 40% combined walking and standing; walking involves getting product for giveaways, scavenger hunt activities, etc., from in-town shops, Retreat Center basement, and Warehouse locations

• Occasional lifting and carrying up to 20 pounds

• Repetitive motion of wrists, hands, and/or fingers while operating a keyboard

• Able to navigate stairs occasionally as needed

Full time employees are offered a variety of benefits to include medical/dental/vision, PTO, a 401k plan and more!  We take great pride and care with our customers and employees alike.

The Missouri Star Quilt Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.