Site Operations Manager

PURPOSE

Ascend strives to be the employer of choice for our Team Members and a provider of choice for our customers.  The Distribution Center Site Operations Manager is accountable for the overall scheduling and timeliness of site activities are performed within our clients’ guidelines.  This position is responsible for warehouse management systems and customers achieving processes that meet all expectations.  The Site Operations Manager will drive the financial goals and ensure corporate objectives are met.

Operations & Performance

• Oversee all distribution center operations including receiving, storage, inventory control, picking, packing, shipping, and returns.
• Ensure on-time, accurate order fulfillment while meeting productivity, quality, and cost targets.
• Develop and manage operational KPIs; analyze performance data and implement corrective actions.
• Plan labor and equipment requirements to ensure all company and client goals are achieved
• Build and foster agreeable relationships with the onsite client.

Leadership & People Management

• Lead, coach, and develop all direct reports and hourly associates.
• Foster a culture of accountability, engagement, safety, and continuous improvement.
• Manage staffing levels, hiring, training, performance management, and succession planning.
• Ensure Payroll is completed timely and accurately.

Safety, Compliance & Quality

• Ensure compliance with OSHA, DOT, environmental, and company safety policies.
• Champion workplace safety initiatives and conduct regular audits and inspections.
• Ensure adherence to quality standards, SOPs, and customer requirements.

Financial & Budget Management

• Support the development and management the site operating budget.
• Control labor, transportation, and operational expenses where applicable.
• Identify and implement cost-reduction and efficiency improvement initiatives.

Process Improvement & Technology

• Drive Lean, Six Sigma, or continuous improvement initiatives to enhance productivity and accuracy.
• Partner with IT and engineering teams on WMS, automation, and process enhancements.
• Promote change management initiatives related to new systems, processes, or equipment.

Qualifications

• Minimum of five years of experience in a warehouse/distribution facility with experience managing others.
• Warehouse and inventory management experience.
• Knowledge of OSHA regulations regarding facility.

 KNOWLEDGE, SKILLS, AND TRAITS

• Strong organization and time management skills
• Proven success using MS Office platform including Outlook, Excel, Word & PowerPoint to communicate clearly and transparently with all levels in the organization
• Proven ability to manage multiple projects and meet specific goals and deadlines.

Successful experience utilizing excellent communication and collaboration skills.Ability to communicate with tact, diplomacy, influence and with authority when appropriate.Ability to deliver exceptional service through positive engagement and patience.Ability to work in a team environment to continuously improve results.Proven ability to motivate, develop and lead employees at all levels, and direct reports.Promotes and reinforces safety and security awareness and compliance among all colleagues.

Education, Certificatons, & License REquirements

• High School Diploma or GED

• Bachelor’s Degree in business or similar preferred

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT

Ascend is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend believes that a diverse work environment results in a better experience for employees and customers and makes Ascend stronger.

With our mission of diversity and inclusion in mind, we provide equal employment opportunities to all qualified persons without regard to race, color, national origin, gender, pregnancy (including childbirth and related medical conditions), religion, age, disability, citizenship, sex (including sexual orientation, gender identity or expression), marital status, ancestry, genetic information, veteran and/or military status, or any other characteristic protected by applicable federal, state, or local law or Ascend policy.

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position, other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.