Front Desk Receptionist

Description

Summary 

The Front Desk Receptionist (Check-In / Check-Out) plays a critical role in delivering an exceptional patient experience in a dermatology clinic. This position is responsible for managing all aspects of the front office workflow, including patient check-in, check-out, scheduling, insurance verification, and financial collections.

As the first and last point of contact, this role requires professionalism, efficiency, strong communication skills, and a consistently positive attitude. The Receptionist ensures smooth patient flow, accurate documentation, and compliance with all regulatory and practice standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

Check-In Responsibilities (CIR)

• Welcome patients, visitors, and vendors in a      friendly, prompt, and professional manner
• Direct patients appropriately and ensure a positive      first impression
• Ensure completion of all required documentation,      including intake forms, consents, and sign-in procedures
• Accurately enter and/or update patient demographics      in the EMR system
• Verify insurance eligibility, benefits, referrals,      and authorizations prior to service
• Maintain patient flow and communicate delays or      issues to clinical staff
• Ensure front office and waiting area are clean,      organized, and ready for daily operations
• Open and prepare the office for business each day;      assist with end-of-day closing and security procedures

Check-Out Responsibilities (COR)

• Greet patients at check-out and provide prompt,      courteous assistance
• Review provider orders and treatment plans to      coordinate follow-up care
• Schedule follow-up appointments based on provider      recommendations
• Enter patients into recall system (e.g., annual skin      exams) when appointments are not scheduled
• Process product sales and ensure proper documentation      and dispensing
• Maintain prescription logs accurately and daily
• Create recall appointments (e.g., 3-week follow-up )
• Collect all patient financial responsibilities,      including co-pays, deductibles, coinsurance, and outstanding balances
• Process refunds or apply credits as needed;      communicate with billing department for approvals
• Post charges daily once provider documentation is      completed
• Balance daily collections, reconcile deposits, and      enter into Daily Net Revenue (DNR) tracking system
• Prepare and complete daily bank deposits in      accordance with practice policy

COMMON GENERAL DUTIES

• Maintain strict patient confidentiality in accordance      with HIPAA regulations
• Adhere to OSHA and all applicable healthcare      compliance standards
• Follow all company policies, procedures, and      workflows
• Provide excellent customer service with a positive,      professional demeanor at all times
• Utilize proper telephone etiquette, including call      handling, holds, and message routing
• Communicate effectively and work collaboratively with      providers, leadership, and team members
• Report broken equipment, safety hazards, or facility      concerns to management promptly
• Complete all assigned tasks within established      timelines
• Maintain regular attendance and punctuality (arrival      required at least 15 minutes prior to clinic opening)
• Perform additional duties as assigned

Requirements

Education & Experience

• High school diploma or equivalent required
• Minimum 1–3 years of medical front office or customer      service experience preferred
• Dermatology or specialty clinic experience strongly      preferred

Knowledge, Skills & Abilities

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to work efficiently in a fast-paced,      high-volume environment
• Knowledge of medical terminology, insurance      verification, and scheduling processes
• Experience with EMR/practice management systems      preferred
• Strong attention to detail and accuracy in data entry      and financial transactions

PROFESSIONAL STANDARDS

• Maintain a professional appearance and demeanor at      all times
• Demonstrate honesty, integrity, and strong work ethic
• Exhibit a “team-first” attitude with willingness to      support clinic operations as needed
• Ability to take direction and feedback from Practice      Administrator and Physician leadership
• Consistently reflect a positive, patient-centered      attitude

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting, standing, and computer      use
• Ability to perform repetitive tasks such as typing      and phone use
• Occasional lifting of up to 15 pounds

WORK ENVIRONMENT

• Fast-paced dermatology clinic with high patient      volume
• Frequent interaction with patients, providers, and      staff
• Exposure to confidential and sensitive information

FLEXIBILITY CLAUSE

This job description is intended to provide a general overview of the position. The Practice reserves the right to modify, adjust, or revise duties and responsibilities as needed in coordination with Practice Leadership and Physicians.