Guest Service Representative - Part Time (Horseshoe Hammond)

Promotes Caesars Rewards programs and card membership as well as the overall Horseshoe property.  Assist guests with new card signups, updating account information, replacing cards, and any loyalty card member requests.  Consistently demonstrates superior customer service skills by displaying outlined service behaviors.  Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.  Creates an atmosphere of luck and celebrates guests’ wins.  Is ready to serve and is informed of daily information- has proficient knowledge of promotions and property events.  Builds relationships by greeting guests with a warm, friendly verbal greeting.  Anticipates needs and provides fast, flawless service.  Checks for satisfaction and effectively resolves service breakdowns when they exist.  Provides a warm farewell and thanks guests for visiting.