Lead Medical Assistant - Urgent Care

At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. 
 
If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.

In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

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Position Responsibilities

• Coordinates Chart Review/ Pre-visit planning efforts, ensuring all recent clinical documents are available at the time of visit, including: test results, specialist consults, discharge summaries etc.
•  Collaborates with Practice Manager to conduct Daily Huddles and Weekly Care Team meetings, in which the team will review practice population health data to improve care and achieve practice goals.

Provides oversight to patient flow by ensuring Medical Assistants efficiently perform the duties below: 

• Prepare patient for exam by obtaining and documenting vital signs, chief complaint, and preparing patient for provider exam.
• Prepare exam room as required based on chief complaint. 
• Perform phlebotomy and obtains specimens for processing.
• Administer vaccines and complete required documentation.
• Perform diagnostic tests such as EKG, Pulmonary Function, etc. as directed and under the supervision of the physician. 
• Screen and direct patient calls according to established protocol. 
• Contact patients regarding prescriptions and testing results as directed by and under the supervision of the physician. 

Coordinates Population Health efforts: 

• Panel Management: Combs Value Based clinical registries to identify and contact patients with care gaps—overdue services such as,  mammograms, immunizations, laboratory tests for diabetes mellitus and annual wellness visits etc. 

• Leads patient education efforts; supports and trains Medical Assistants in effectively delivering education to patients.
• Leads self-management efforts for patients with chronic conditions, providing ongoing training and support to Medical Assistants with regard to health coaching and motivational interviewing. 

Under direction of clinician coordinates Transitions of Care:

• Ensures outreach to patients within 48 hours of Hospital discharge or within 7 days of ED Visits – schedules follow-up visits as appropriate.
• Facilitates hospital and other records into the EMR prior to visit. 

Collaborates with Practice Manager to Coordinate Clinical Operations:

• Oversees daily regulatory testing as required and documents accordingly, to ensure that clinical equipment is accurate and compliant.  Serves as Point of Care representative for the office. Responsible for Vaccine Management. 
• Oversight of all state reports, logs and vaccines to ensure compliance. 

Required Experience

1-3 years of Medical Assistant experience in a medical office preferred.

Required Education

High School Diploma or Equivalent.  Graduate of an accredited Medical Assistant program or Virtua Health Medical Assistant Program.

Training/Certification/Licensure

Must have current certification or registration as a Medical Assistant. In the state of DE, certification is required within 1 year of hire.

BLS Certification Required.

For more benefits information click here.