Case Management Supervisor

Case Management Intensive Care Coordination Supervisor

Annual Salary: $57,119

Work Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m., with on-call responsibilities

The Case Management Supervisor (Intensive Care Coordination) provides day-to-day oversight of intensive care coordination and case management services for children, adolescents, adults, and families impacted by serious emotional disturbance, mental illness, intellectual/developmental disabilities, and substance use disorders. This position ensures services are timely, compliant, and clinically appropriate while strengthening staff performance and program results.

Key responsibilities include supervising approximately 6–8 Case Managers; guiding clinical assessments, service planning, utilization management, and crisis support; coordinating hospital liaison and discharge planning; assigning and balancing team caseloads; training and onboarding staff; partnering with community stakeholders (including courts, law enforcement, and health providers); monitoring unit expenditures; and recommending program/policy improvements.

Required qualifications/skills:
- Bachelor’s degree in Human Services such as Social Work, Psychology, Sociology, or Counseling.
- Three (3) years of experience providing case management services to the assigned client population.

If you are ready to lead high-quality care coordination in Hampton, VA, we encourage you to apply.

Our Organization

Since 1971, Hampton-Newport News Community Services Board has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders.

Case Management is a vital part of the H-NNCSB service delivery system, serving as a unifying link between families, children, and the supports they need. Intensive Care Coordination (ICC) offers a higher level of support, including clinical assessments and level-of-care determinations, for individuals diagnosed with a Serious Emotional Disturbance (SED) or an Intellectual or Developmental Disability (IDD).

Benefits Package

• Medical, Dental, and Vision coverage
• Life Insurance
• Flexible Spending Account (FSA)
• Annual and Sick Leave 
• Participation in The Virginia Retirement System (VRS)

The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.