Network/Systems Administrator I - Messaging

Description

A successful Messaging and Collaboration Administrator candidate will have

• A basic understanding of exchange services management in a hybrid on-prem and cloud environment
• A basic understanding of Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on prem and cloud, and a deep understanding of SMTP.
• Server 2016/2022 or Exchange server management experience

The ideal candidate will have

• Experience with on-prem and cloud tools to include active directory, azure active directory, Cloud Exchange Admin Center (EAC), Microsoft Entra Identity, MFCMapi, MS Purview, M365 Defender, and PowerShell scripting and remedy ticketing system.
• A strong troubleshooting background with the ability to assist with troubleshooting complex problems and issues with little to no supervision.
• Strong Server management experience to include Exchange Servers
• Strong mentorship skills

Key Tasks & Responsibilities:

• Remedy system - Incident, Work Order, Task, and Change request resolution
• Providing customer support to help resolve end user technical issues
• Managing user accounts in AD/Azure AD
• Managing Distribution lists and shared mailboxes
• Provide troubleshooting and policy documentation to local and external customers
• Working with Tier III and other Tier II support groups
• Ability to use Active Directory and Exchange tools for troubleshooting
• Using PowerShell cmdlets and scripts to manage Exchange
• Manage and provide support for customer mobile devices
• Provide base support for Outlook and cloud mail services
• Documenting incident resolution and providing customer updates
• Understanding of the remedy ticketing system

Requirements

1-2 Years direct experience in the following:

• Working in a helpdesk environment and providing customer support
• Use and understanding of the remedy ticketing system
• Account management using Active directory on-prem and Azure cloud environments
• Troubleshooting customer mail issues in outlook or exchange
• Understanding of Distribution lists, group mailboxes, and end user mailbox licensing
• Understanding of Microsoft Windows server to include 2016/2019/2022

Certifications:

Required

• Security+, or other qualifying IAT II certification.
• Microsoft 365 Administrator or MS-102 certification within 120 days.

Desired Certifications

• Microsoft 365: Messaging Administrator Associate
• Microsoft 365: Administrator (MS-102)
• Microsoft Azure Administrator Associate, AZ-104

Clearance:

Required

• Active Secret Clearance

Other (Travel, Work Environment, etc)

• The primary shift for this position is Monday – Friday between the operating hours of 0700 to 1700.
• If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allows.
• Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant.