Benefits:

Employee discounts
Health insurance
Paid time off
Dental insurance
Vision insurance

Senior Customer Service Representative

DTF Virginia – Hampton, VA (In-Person)

DTF Virginia is hiring a professional, detail-oriented Customer Service Representative to join our team in Hampton, VA.

This is not an entry-level role. We’re looking for someone who communicates clearly, stays composed under pressure, and understands the importance of accuracy in a fast-paced production environment.

Monday–Friday
9:00 AM – 5:00 PM

Pay

$15.50/hour during training
Weekly pay
90-day probationary period
Pay reviewed at 90 days based on performance and fit

What You’ll Do

Assist customers in person, by phone, and via email
Provide clear, accurate, and professional communication
Guide customers with:
- Print sizing and garment measurements
- Artwork readiness for DTF printing
- Product selection and expectations
Review artwork for basic print readiness
Communicate with the production team using Outlook and Teams
Ensure order accuracy before production
Handle customer concerns professionally and calmly

What We’re Looking For

Strong communication skills (written and verbal)
High attention to detail
Professionalism and emotional maturity
Ability to accept feedback and follow direction
Ability to multitask in a fast-paced environment

Technical Skills

Microsoft Word
Microsoft Office (basic Excel/file handling)
Microsoft Outlook
Microsoft Teams
Basic Adobe Photoshop familiarity

Bilingual (English/Spanish) is a plus

Important Requirements

Must be able to work in person in Hampton, VA
Must be available Monday–Friday, 9:00 AM – 5:00 PM
Must not be a current customer of DTF Virginia or closely associated with one
Must be willing to sign confidentiality and restrictive covenant agreements

About Us

DTF Virginia is a customer-service-driven apparel printing company specializing in DTF, UV DTF, and sublimation transfers. Our customers rely on us for quality, accuracy, and communication — and our customer service team plays a critical role in protecting that standard.

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