Service Writer

Mid-Atlantic Truck & Equipment is a leading heavy truck and equipment manufacturer, wholesale retailer, and service provider. Our mission is to deliver top-quality equipment and service solutions, allowing our customers to focus on their business rather than their equipment. We are dedicated to fostering a team-oriented, service-driven, and excellence-focused environment. At Mid-Atlantic Waste Systems, we value collaboration and strive to be a dynamic workplace where talented and motivated individuals can thrive and contribute to our customers' success.

Are you a detail-oriented professional with a passion for excellent customer service? Mid-Atlantic Truck & Equipment is on the lookout for a dynamic and dedicated Service Writer to become a key player in our team. If you have a knack for data entry, a solid grasp of Microsoft Word and Excel, and a talent for clear communication, we want to hear from you!

Are you ready to GEAR UP for success? Apply today and start your journey with us!

Benefits: 

• Competitive Pay: $25.00-$30.00/Hour
• Work-life Balance: Monday-Friday from 7:00a-3:30p (NO WEEKENDS)
• Comprehensive Benefits: Enjoy medical, dental, and vision coverage, life insurance, and both short- and long-term disability plans.
• Financial Security: Take advantage of paid time off, a 401K with company match, and an employee referral bonus.
• Professional Growth: Benefit from on-the-job training and exclusive vendor training opportunities.

What You'll Do:

• Customer Service: Be the first point of contact for all truck service needs. Ensure every interaction is handled with professionalism. Document complaints, communicate quotes, and update customers on their job status.
• Scheduling: Work closely with the Service Manager to schedule diagnostics, identify additional repairs, and validate completed work.
• Administrative Duties: Manage customer records, create and write up service quotes, open and close work orders, order parts, schedule technicians, and handle warranty claims.
• Additional Tasks: Answer phones, file documents, and monitor vehicle fleet maintenance.

What We’re Looking For:

• Proficiency in Dealer Management Systems is required; experience with e-Emphasys is a plus! 
• Proficiency in Microsoft Office (2-4 years experience)
• Schedule management experience
• Strong communication skills (both written and verbal)
• Ability to multi-task in a dynamic environment
• High School Diploma or GED (mechanical experience is a plus but not required)

At Mid-Atlantic Truck & Equipment, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an equal-opportunity employer and do not discriminate based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, handicap, or veteran status.