Assistant General Manager

Job Title: Assistant General Manager
Reports To: General Manager

About Us

Curated Events is a market leader in event rental services. We’re an award-winning team of event production pros, specializing in tents, linens, and design-forward event rental essentials. Our team works hand in hand with the area’s top venues, caterers, planners, designers, businesses, and universities. Our mission is simple: Service. Selection. Style. Delivered.

Job Summary:

The Assistant General Manager (AGM) plays a critical leadership role, supporting the General Manager in overseeing day-to-day business operations, ensuring operational excellence, team development, financial performance, and client satisfaction. The AGM collaborates closely with department heads to streamline processes, improve efficiency, and implement strategic initiatives to support company growth. This position requires strong leadership, problem-solving abilities, and a deep understanding of event operations. 

Key Responsibilities: 

Operations Management 

• Oversee daily business operations, ensuring all departments function efficiently.

• Develop and implement operational procedures to improve productivity.

• Monitor key performance indicators (KPIs) and develop strategies for operational improvement.

• Coordinate with warehouse, sales, logistics, and client service teams to optimize workflow.

Financial and Budgetary Management 

• Assist in budget planning and financial forecasting.

• Track revenue, expenses, and profit margins to identify cost-saving opportunities.

• Ensure financial goals align with company objectives.

Staff Leadership and Development 

• Assist in hiring, training, and performance management of department managers and staff.

• Foster a positive work environment and promote team collaboration.

• Conduct regular staff meetings to align teams with company goals.

• Support conflict resolution and employee engagement initiatives.

Client Experience & Relationship Management 

• Ensure a high standard of client service and satisfaction.

• Work closely with the sales team to ensure client expectations are met.

• Address and resolve client concerns and service-related issues.

Event Logistics & Execution 

• Oversee event planning, equipment availability, and execution.

• Ensure seamless event setup and breakdown, collaborating with operations teams.

• Monitor event logistics and address challenges proactively.

Compliance & Safety 

• Ensure adherence to company policies, safety regulations, and industry standards.

• Implement and monitor safety protocols for warehouse and event teams.

Qualifications: 

Experience & Education 

• Bachelor's degree in Business Administration, Operations Management, or related field preferred. 

• Minimum of 5 years of management experience, preferably in event rentals, logistics, or hospitality. 

Technical Skills 

• Proficiency in inventory management systems, financial reporting, and process optimization. 

• Strong problem-solving skills. 

Leadership Abilities 

• Strong leadership skills. 

• Excellent communication and interpersonal skills. 

Physical Requirements 

• Ability to work flexible hours, including weekends and event days. 

Job Performance Standards: 

• Achieve and maintain operational efficiency across all departments. 

• Improve financial performance and meet labor and gross margin. 

• Enhance employee engagement and reduce turnover. 

• Ensure seamless event execution with minimal issues. 

• Maintain a high level of client satisfaction and service excellence. 

Work Environment: 

This role operates across a variety of settings, including office, warehouse, and event site environments. Candidates should thrive in a fast-paced, high-pressure atmosphere that demands consistent multitasking and adaptability. Additionally, the position requires periodic travel to various event locations to ensure successful on-site execution. 

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Curated Events provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.