Job Summary

The Casino Marketing Host is responsible for processing credit applications and updating player information while delivering a welcoming and personalized guest experience. This role supports the Credit department by accurately inputting player data and assisting with general credit-related functions. The Marketing Host must maintain up-to-date knowledge of all current marketing programs, promotions, and casino offerings to effectively inform and engage players, enhancing their overall experience and loyalty. Exceptional communication and service skills are essential in building strong relationships with guests and ensuring a high level of satisfaction.

Education & Experience

• High school diploma or equivalent required.

• Bilingual proficiency (English and Spanish) is mandatory.

• Must possess or be eligible to obtain a valid Casino License issued by the Puerto Rico Gaming Commission.

• Knowledge of casino rules, regulations, and operational procedures.

• Proficient computer skills required, including the use of company-approved word processing and spreadsheet software.

Skills and Competencies

• Has the ability to build and maintain strong guest relationships through personalized service and professional communication..

• Has strong organizational skills to manage player data, credit applications, and promotional details with accuracy and attention to detail.

• Has the ability to stay informed and up to date on all current marketing campaigns, promotions, and events to proactively inform and engage guests.

• Has a guest-first attitude, remaining approachable, friendly, and responsive in a fast-paced and dynamic environment.

• Can manage time effectively and multitask while balancing administrative duties and guest interactions.

Physical Requirements

• Ability to stand during long periods.

• Ability to maintain alertness and focus in a busy, often noisy environment.

• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.

• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

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