Behavioral Interventionist Case Coordinator

CASE COORDINATOR

Job Category: Behavioral Interventionist (BI) Program

Job Status: Full-time

Reports to: BI Program Manager

Job Summary: The Case Coordinator provides supervision to frontline BI staff and case management to families served in the BI Program.

Responsibilities

Case Management

• Family satisfaction: ensure families are given proper support, advocacy, resources, communication

• Complete required assessments with families, adapting to the needs of the client and family

• Attend court appointments + other professional family-based meetings

• Matching BIs to homes, resolving issues, attend team meetings

• Review Incident Reports, follow-up with family, if needed

• Facilitate Referral Triage, Intake & Meet & Greets for each family

• Submit approved Recommendation & Approval Letters for services

• Create Behavioral Plan for each client

• Provide updated communication during the Admissions & Hiring processes

• Complete Quarterly Meetings & Bi-annual Assessments with each family

• Write/submit renewals

• Update SAM, electronic health record, & profiles

• End of Month Reports
• Case Closure & Aftercare Follow-up meetings,
  assessments, and documentation
• BI Quarterly Progress Report

Administrative Leadership & Supervision

• Employee satisfaction, build a strong sense of team

• Ensure BI staff are given proper support/advocacy

• Conduct interviews & participate in the on-boarding process of BIs

• Assist in BI monthly meetings

• Help conduct client/staff matchings
• Conduct supervisory evaluation of BIs, communicating  concerns with Program Manager
  
• Provide regular in-home observation shifts of BIs

• Track missed shifts & check shift notes

• Complete necessary corrective actions & terminations

• Update/track employee timecards in the payroll system
• Provide support to BIs during OHI Investigations
• Build relationship with other partner agencies & community stakeholders

• Maintain strong, open communication with BI Team

• Maintain CPR/First Aid certification

• Collaborate with branch offices for program fidelity

• Attend required
  trainings for professional development
  

Outcome Planning/PQI  

• Complete agency reports & statistics

• Track & report program outcomes & QA

• Maintain resource provider files compliance

• Complete Critical Incident Reports with Program Manager

• Complete Incident Report Reviews

Qualifications & Preferred Skills  

• MA/MS (or BA/BS +2 years working in non-profit social service agency) in social work, psychology, public administration, or related human services field

• Previous experience working with at-risk populations

• Familiarity with the child welfare system

• Resourcefulness in setting priorities, proposing new ways of creating efficiencies, guiding investment in people & systems

• Understanding of program development, implementation & evaluation

• Organizational & planning skills

• Commitment to principles of support & advocacy for foster & adoptive families

• Strong verbal & written communication skills   

• Leadership, team management, interpersonal skills; quickly establish rapport & build trust
• Advocate for positive outcomes within multidisciplinary, diverse & dynamic professional teams
• Flexible, self-starter; multi-tasker, detail-oriented can meet deadlines
• Model ethical/professional behavior
• Experience working with marginalized communities with a nuanced understanding of systemic oppressions

Compensation & Benefits   

• Compensation commensurate with experience

• Comprehensive benefits package including:  

• Highly-competitive health plan

• Health Reimbursement Account with generous employer contribution

• Life insurance & long-term disability provided at no cost to employee

• Voluntary life & short-term disability options available

• 403(b) retirement plan with up to a 6% employer match

• FSA with medical expense & dependent care options

• Employee Assistance Program

• Generous PTO & holidays

FosterAdopt Connect does not and shall not discriminate on the basis of race, color, religion, gender identity, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its programs or services. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and members.