Specialist Workforce Management - MGM National Harbor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Love puzzles, people, and making everything run like clockwork? As a Workforce Management Specialist at MGM National Harbor, you’ll be the mastermind behind smart scheduling that keeps our resort humming. If numbers excite you and solving staffing challenges feels like a win, this role is your jackpot.

THE DAY-TO-DAY:

• Build and manage dynamic schedules using innovative workforce management software to support all departments

• Serve as the subject matter expert for Workforce Management systems—tracking performance, issues, and downtime

• Partner closely with department leaders to forecast staffing needs and create efficient labor strategies

• Design schedules that balance business demand, service excellence, and labor agreements

• Recommend scheduling improvements and develop new staffing models to drive efficiency

• Ensure compliance with all legal, legislative, ethical, and equity requirements

• Process daily schedule activities including leave requests, call‑outs, and adjustments

• Monitor and report on key performance indicators such as Service Level, Occupancy, Abandon Rates, ASA, and AHT

• Deliver S.H.O.W. service fundamentals to all internal customers in a collaborative, supportive environment

THE IDEAL CANDIDATE:

• At least 21 years of age

• High School Diploma or GED

• 2+ Years of Prior Relevant Experience

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138

Pay Rate:

The rate for this role is:

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!