Call Center Customer Service Representative

EZ Pass – Customer Service Representative

Pay Rate: $19/hr

Schedule: Monday–Friday, daytime shifts (hours provided by OPM)

Perks: Holiday Pay, PTO Accrual, Work-from-Home eligibility after 90 days

Why Join EZ Pass?

Step into a career with a trusted leader in transit technology! Since 1939, EZ Pass has been at the forefront of innovation, partnering with government agencies and transportation departments across the U.S. As part of our award-winning team, you’ll play a vital role in keeping communities moving while building your own professional future.

What You’ll Do

As a Customer Service Representative, you’ll be the voice of EZ Pass—helping customers with account questions, applications, and payments while ensuring every interaction is positive and efficient. Your responsibilities will include:

• Answering inbound calls and assisting customers with account information
• Processing new applications and payments over the phone
• Updating account details and handling basic data entry
• Managing correspondence via mail and email
• Performing account maintenance, adjustments, and statement requests
• Preparing daily activity and cash-out reports
• Clearly explaining account terms, policies, and procedures
• Proactively resolving customer concerns with professionalism and care

What We’re Looking For

We value team members who bring positivity, reliability, and a customer-first mindset. To succeed in this role, you should have:

• Strong computer literacy and data entry skills
• A friendly, professional demeanor
• Previous customer service experience (call center preferred, but not required)
• Excellent attendance and reliability
• A high school diploma or GED (proof required for onboarding)
• Reliable transportation or access to the bus route

Why You’ll Love It Here

• Consistent Daytime Hours: Enjoy a Monday–Friday schedule with no late nights or weekends.
• Career Growth: After 90 days, you’ll have the opportunity to apply for remote work options.
• Supportive Team Culture: Join a collaborative environment where your contributions make a real impact.
• Stability & Benefits: Earn holiday pay, accrue PTO, and build a career with a long-standing industry leader.

Experience Level: Entry Level – Perfect for those looking to start or grow their career in customer service!

This is a Contract position based out of Harrisburg, PA.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Harrisburg,PA.

This position is anticipated to close on Mar 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.