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Position Summary:Â | Perform various maintenance requests on deposit accounts; review and post Individual Retirement Account (IRA), Health Savings Account (HSA) and Certificate of Deposit (CD) account transactions; ensure proper indexing of customer information file (CIF) and deposit related documentation; provide internal support to other business lines and the branches via phone and emails. |
Qualifications: | High school diploma or equivalent. Minimum one (1) year of experience understanding and working with banking regulations and best practices in a Deposit Operations support environment; prior experience with banking software preferred. Proficient reading, verbal and written communication, mathematical, computer, problem solving, and interpersonal relations skills; strong working knowledge of IRA and HSA standards, and Microsoft Office; high level of organization and attention to detail; effectively multi-task and work within compressed time frames while meeting deadlines. |
Core Competencies: | Career Development: Proactively prepares and actively participates in ongoing, candid, constructive monthly coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals. Communicates Effectively: Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks, and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner. Focuses on the Client: Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines. Judgment: Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes. Teamwork: Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos. Relates to others in an open and accepting manner that creates trust, respect, and a collaborative environment. |
Essential Duties: | Complete various maintenance requests including, but not limited to, account type changes, address changes and closing accounts; conduct proper indexing of CIF and deposit related documentation in the documentation repository; handle returned mail maintaining records relating to CIFs. Review and post transactions for IRAs, HSAs and CDs in accordance with proper documentation; manage the required minimum distribution process for IRAs to include processing disbursement checks; receive and process internal and external requests for IRA transfers and rollovers; process CD interest disbursement checks. Interact with various business lines to successfully achieve shared customer servicing goals; convey information clearly, concisely and accurately, both verbally and in writing. Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from customers, other Bank personnel, etc., within given time frames and established policy. Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement. Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank’s compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances. Regular and predictable attendance; perform other duties as assigned or directed. |
Physical Requirements: | Â The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Work Environment: Work is performed in an office setting with little to moderate exposure to noise, heat, dust or other adverse factors. Working extended hours may be required as needed. The noise level in the work environment is usually quiet. |
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