Intellectual Disabilities -SC Supervisor I

Job Title: Supports Coordination Supervisor 

Location: 1100 South Cameron Street, Harrisburg PA, 17104

Position Type: Full-Time, Management

Hours: 8:30 a.m. - 5:00 p.m., Monday - Friday, in-person

Pay Range: $50,000 - $60,000

Position Summary

The Supports Coordination Supervisor is a leadership and management position responsible for overseeing the day-to-day operations of an assigned program and supervising Supports Coordinators who provide services to children and adults with intellectual and developmental disabilities and their families/circles of support.

This position provides leadership, guidance, and supervision to ensure high-quality, person-centered supports coordination services that promote self-determination, choice, independence, and satisfaction. The Supports Coordination Supervisor works collaboratively with individuals, families, service providers, community partners, and agency leadership to ensure supports and services are delivered in accordance with each individual's plan.

The ideal candidate will be an experienced human services professional who is passionate about supporting individuals with intellectual and developmental disabilities and is ready to provide strong leadership to a dedicated team.

Key Responsibilities

• Oversee the daily operations of the assigned Supports Coordination program and promote exceptional customer service.
• Supervise, train, mentor, and provide ongoing support to Supports Coordinators.
• Conduct staff meetings and provide ongoing feedback, coaching, and performance evaluations.
• Identify staff training needs and coordinate professional development opportunities.
• Ensure staff comply with required Pennsylvania Office of Developmental Programs (ODP) training and regulatory requirements.
• Promote best practices and person-centered approaches consistent with Everyday Lives, self-determination, and agency values.
• Monitor program operations and identify opportunities for continuous quality improvement.
• Maintain effective working relationships with agency leadership, service providers, community organizations, individuals, families, and other stakeholders.
• Represent the agency and advocate for quality supports coordination services within the community.
• Monitor and respond to incident management requirements in accordance with applicable Pennsylvania Department of Human Services (DHS) and ODP regulations.
• Ensure accurate and timely documentation and records are maintained in HCSIS and the agency's database.
• Provide caseload coverage and support when necessary.
• Participate in supervision, unit, management, and agency meetings as well as required training and professional development activities.
• Collaborate with agency leadership in program planning, problem-solving, decision-making, and quality improvement initiatives.
• Perform other related duties as assigned.
• This position may require flexibility to work non-traditional hours when necessary to meet program and agency needs.

What We Offer:

• Purpose-Driven Work: Be part of a team dedicated to positive change and meaningful impact.
• Flexibility: We value your work/life balance and work with you to accommodate your needs.
• Generous Paid Time Off: Enjoy 10 paid holidays, 4 personal days, vacation, and sick leave that increase with years of service. Celebrate your birthday with a paid day off after probation!
• Comprehensive Benefits Package: FREE Medical, prescription, dental and vision plan, retirement plan, life insurance, and short-term disability coverage.
• Additional starting salary incentives are available for Master’s degrees and bilingual/ASL skills.
• Student Loan Forgiveness: Qualify for student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
• Supportive Team Environment: Join a mission-driven team committed to exceptional collaboration and support.

Qualifications

Preferred Education & Experience:

• Bachelor's degree with major coursework in sociology, social welfare, psychology, gerontology, criminal justice, or another related social science field; and
• Two years of experience working as a Supports Coordinator.

• Minimum Education & Experience:

  • A combination of education and experience equivalent to at least six years of experience in public or private social work, including at least 24 college-level credits in sociology, social work, psychology, gerontology, or another related social science field.

• Additional Requirements

  • Act 33 (PA Criminal Record Check) clearance required.
  • Act 34 (PA Child Abuse History Clearance) required.
  • Must maintain a valid Pennsylvania driver's license.
  • Must have access to a reliable, personally insured vehicle for work-related responsibilities.
  • Must comply with agency confidentiality requirements and all applicable personnel and program policies and procedures.
  • Must meet all applicable mandated reporting and incident management requirements.

• What We're Looking For

  We are looking for a leader who:

  • Is passionate about supporting individuals with intellectual and developmental disabilities.
  • Demonstrates strong leadership, communication, organization, and problem-solving skills.
  • Promotes a person-centered approach and respects individual choice and self-determination.
  • Can effectively coach, mentor, and develop staff.
  • Builds positive relationships with individuals, families, providers, and community partners.
  • Is committed to teamwork, accountability, quality services, and continuous improvement.

If you are an experienced human services professional looking to make a meaningful impact while providing leadership to a dedicated Supports Coordination team, we encourage you to apply!