Medical Receptionist / Administrative Support

Job DetailsJob Location: 303 South Commercial St. Suite 10 - Harrisburg, IL 62946Education Level: High SchoolSalary Range: $17.00 - $21.00 HourlyTravel Percentage: Up to 25%Job Shift: SwingJob Category: Health CarePosition: Medical Receptionist / Administrative Support  Location: Integrated Health of Southern Illinois  Availability: Monday–Friday, with shifts between 7:45 a.m. – 7:00 p.m.  Pay Range: $17.00 -$21.00 an hour   Position Summary  The Medical Receptionist primarily supports front desk operations, greeting patients, assisting with check-in and check-out, and maintaining an organized and professional environment. Because front desk coverage is shared between two receptionists, this position also assists with Customer Service Representative (CSR) and administrative tasks during non-front-desk hours.  This role requires flexibility, organization, teamwork, and a commitment to patient experience. Cross training in other administrative areas may be required to help maintain efficient clinic operations and continuity of care.  Duties and Responsibilities  Front Desk Responsibilities:  • Greet and assist patients and visitors professionally and warmly  • Verify and update patient demographic information at each visit  • Collect co-payments or balances owed  • Schedule follow-up appointments as needed  • Obtain patient authorization for medical record releases in accordance with HIPAA  • Maintain cleanliness and organization of the waiting area and front desk  • Other duties as assigned  CSR / Administrative Support (during non-front-desk hours):  • Support the CSR team with patient communication and administrative tasks  • Help ensure voicemail and messages are addressed timely  • Assist with gathering and updating patient information in EMR  • Address routine patient concerns and escalate as needed  • Maintain organized workflows and professional workspaces  • Cross-train in other administrative areas to support clinic workflow Education & Experience High School Diploma or equivalent required  1+ year of medical receptionist or healthcare administrative experience preferred  Customer service experience in a healthcare setting preferred  Proficiency in Microsoft Word and Excel  Experience with Electronic Health Records (EHR) preferred