Service Access Coordinator

Job Title: Service Access Coordinator

Location: 1100 South Cameron Street, Harrisburg PA, 17104

Company: Pathways Forward

Position Type: Full-Time

Hours: 8:30 a.m. - 5:00 p.m., Monday - Friday (In-person)

About Us:

At Pathways Forward, our mission is to plan with and support adults and children with mental disabilities, and their families when appropriate, to live full and inclusive lives within their communities. This will be achieved by providing support to access resources, both within the community and within the public systems for Mental Health, Intellectual and Developmental Disability programs and Early Intervention services. 

Position Overview:
We are seeking a compassionate and proactive Service Access Coordinator to oversee intake, eligibility verification, registration, and waiver administrative functions for children and adults with ID/ASD. This role is vital in ensuring that individuals and families receive the support they need in a timely and person-centered manner.

Key Responsibilities:

• Provide outreach to the community, raising awareness of our services and engaging with individuals, families, and local entities.
• Respond promptly to inquiries and referrals through various channels.
• Conduct initial registration and eligibility verification for individuals requesting services.
• Assist individuals and families with applications for medical assistance and related benefits.
• Maintain accurate records in the Home & Community Services Information System (HCSIS).
• Facilitate communication regarding rights and choices available to individuals and families.
• Collaborate with various stakeholders to ensure quality service delivery and compliance with regulatory standards.
• Participate in quality assurance activities and support incident management processes.

Qualifications:

• Minimum Education: Bachelor’s degree in a human services field (e.g., sociology, psychology, special education) plus two years of relevant experience, or a Master’s degree plus one year of experience, or an Associate's degree with four years of experience.
• Preferred Skills: Bilingual abilities in Spanish or Nepali are a plus.
• Strong communication, organizational, and interpersonal skills.
• Valid PA driver’s license and an operable, insured vehicle is required.
• Must pass Act 33 and Act 34 clearances, along with FBI background check.

Why Join Us?

• Impactful Work: Make a significant difference in the lives of children and families.
• Supportive Environment: Work within a collaborative team dedicated to professional growth and excellence.
• Flexibility: Potential for a flexible schedule to accommodate family-centered needs.
• Generous Paid Time Off:  Includes 10 paid holidays, 4 personal days, vacation and sick leave time that increases based on years of services. All employees following successful completion of probation get a paid day off for their birthday!
• Salary and benefit package: Our package includes medical, prescription, dental, retirement plan, life insurance and short-term disability insurance. We offer starting salary incentives for relevant master’s degrees and Bilingual/ASL.   
• Student Loan Forgiveness: Our employees qualify for student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).

 Be a part of a dynamic team dedicated to improving the lives of those we serve. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact in the community!

Pathways Forward is an equal opportunity employer. Employment decisions, including all hiring decisions, are made without regard to race, color, religion/creed, sex, national origin, ancestry, age, pregnancy, non-job related disability, veteran status, possession of a General Education Development Certificate as compared to a high school diploma or any other trait protected by applicable federal, state, or local laws.  We strive to hire the hardest working and most qualified individuals.