988 Crisis Counselor

This position responds to and manages calls for the 988 Suicide and Crisis Lifeline; callers of all ages who may be experiencing emotional distress, mental health crisis, and those who may be actively suicidal.

Duties and Responsibilities:

• Answer calls on assigned incoming lines in accordance with the organization's training and scope
• Assess for risk, provide crisis intervention, complete safety plans, and make appropriate referrals to resources in the community
• Place outgoing and follow-up calls to callers, third parties, and community resources when needed
• Document calls in an accurate and timely manner in web-based software
• Assist with placing rescue calls as needed for callers requiring emergency assistance
• Be equipped to apply crisis intervention tools and techniques and make appropriate connections to community resources
• Preform additional responsibilities as they develop and are assigned

Additional requirements:

• Active listener that is patient, non-judgmental, collaborative with strong interpersonal and empathy skills
• Possesses strong documentation skills that can collect all necessary data
• Ability to adapt quickly to various procedures for each incoming/outgoing call
• Can exercise good judgement and decision-making skills, particularly in a crisis
• Effectively multi-task and use internal messaging system during calls and throughout shift
• Can participate in required trainings, supervision, and meetings
• Communicate effectively and frequently throughout shift with supervisors and crisis team staff; can promptly alert supervisor of concerns and seeks guidance/support when needed
• Work in collaboration with St. Vincent's Crisis Prevention and Response Team
• Good working knowledge of resources in the community

Other important features:

• Education Requirements: Bachelors in a Mental Health/Human service field
• Shifts may vary; including evenings and weekends
• Remote option may be available once trainings have been completed and employee has proven enough competence to practice remotely