Patient Scheduler III - (FT Days)

Job DetailsJob Location: Harrison, AR 72601Position Type: Full TimeJob Shift: DayMake an impact before patients even walk through the door. At NARMC, our Patient Scheduler III team members play a critical role in ensuring patients receive timely, accurate, and seamless access to care. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in precision and patient experience, this role offers both purpose and growth.   About Us North Arkansas Regional Medical Center (NARMC) is dedicated to delivering high-quality, compassionate healthcare to the communities we serve. We prioritize patient-centered care, teamwork, and continuous improvement, creating an environment where employees are supported, valued, and empowered to grow in their careers.   Job Summary The Patient Scheduler III is a senior-level role within Centralized Scheduling, responsible for coordinating complex patient appointments, securing insurance authorizations, and ensuring accurate documentation across multiple systems. This role serves as a key liaison between patients, providers, and departments, while also supporting team development through training, auditing, and mentorship.   Key Responsibilities - Coordinate and schedule complex patient appointments, procedures, and exams across multiple departments - Secure and verify insurance pre-certifications, authorizations, and required clinical documentation - Accurately enter and validate patient demographics, insurance, and provider information in scheduling systems - Serve as a primary resource for scheduling staff, troubleshooting issues and providing guidance - Train and mentor Patient Scheduler I and II team members - Conduct audits to ensure accuracy in scheduling, documentation, and adherence to protocols - Collaborate with physician offices, internal departments, and external stakeholders to ensure seamless scheduling - Prioritize high-volume calls, orders, and requests based on urgency and patient/provider needs - Communicate preparation instructions and appointment details clearly to patients - Maintain compliance with HIPAA and regulatory requirements - Participate in quality improvement initiatives and process enhancements - Perform administrative duties including data entry, phone support, and documentation   Job Qualifications Required - High school diploma or GED - Minimum 2 years of customer service experience, preferably in a healthcare setting - Minimum 1 year of experience as a Patient Scheduler II or equivalent experience - Experience with insurance verification, pre-certification, and authorization processes - Working knowledge of medical terminology - Strong communication, multitasking, and organizational skills - Ability to interpret insurance responses and explain patient financial responsibilities - Proficiency with computer systems and scheduling software   Preferred - 3+ years of experience working with insurance authorizations in a healthcare setting - Experience in high-volume call environments - Familiarity with insurance portals such as Availity - Typing speed of 45+ words per minute   Compensation & Schedule Pay Range: Based on experience and internal equity Schedule: Full-time | Day shift (Monday–Friday)   Why Join Us At NARMC, you’re not just filling a role—you’re supporting a mission. We offer a collaborative environment where your expertise is valued and your growth is supported.   Benefits Overview - Multiple health plan options (PPO and HDHP) - Dental and vision coverage - Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) - Life insurance and disability coverage - 401(k) with company match - Paid leave banks - Employee Assistance Program - Tuition reimbursement - Employee referral bonuses - Discounts and additional perks Qualifications