At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We’re looking for a 12-volt A/V Technician Manager to join our team based in Harrisonburg location. If you haven’t heard of us, we’re a unique blend of things: an acclaimed, national online retailer, a family-owned business that’s Virginia-based, and a community-oriented group of consumer electronics enthusiasts. In short, we sell fun stuff and love doing it! For the 4th year in a row, we’ve been named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group.

Position Overview:

As a 12-volt A/V Technician Manager, you will play a key role in overseeing the installation operations of our 12-volt products in customer vehicles. This position requires a combination of technical expertise, leadership skills, and exceptional customer service. The ideal candidate will have a deep understanding of 12-volt systems, excellent project management abilities, and a passion for delivering top-notch service.

Responsibilities:

Perform installation of a variety of 12-volt accessories, including A/V source units, factory replacement speakers, amplification, integration devices, safety and collision avoidance systems, and remote-start/security systems.
Oversee the installation process of 12-volt products in customer vehicles, ensuring quality workmanship and adherence to safety standards.
Manage and lead a team of skilled installation technicians. Provide training, guidance, and support to ensure the team's success.
Implement and maintain quality control measures to ensure installations meet company standards and customer expectations.
Interact with customers to understand their needs, provide product recommendations, and address any concerns related to installations.
Work closely with the inventory team to ensure the availability of necessary installation materials and products.
Identify opportunities for process improvement, cost reduction, and enhanced customer satisfaction. Implement best practices to drive operational excellence.

Qualifications:

Proven experience in managing installation teams, preferably in the automotive or 12-volt industry.
In-depth knowledge of 12-volt systems and automotive electronics.
Advance fiberglass/woodworking fabrication is a plus.
Strong leadership and team management skills.
Excellent communication and customer service abilities.
Organized with a keen eye for detail.
Problem-solving and decision-making skills.
Ability to work in a fast-paced environment.
A valid driver’s license with acceptable driving record.

Salary and Benefits:

We offer a competitive compensation package starting at $55,000 per year. This full-time position comes with a comprehensive benefit package including two health insurance plans to choose from along with dental and vision insurance plan options. We also offer a competitive wellness program, tuition reimbursement, 401K retirement plan, relaxed dress code, and discounts on the fun stuff we sell. Relocation assistance may be available for the right candidate.

All full-time employees are also offered: short-term disability insurance and long-term disability insurance options, employer-paid life insurance and voluntary life insurance options, including those for spouse and children. FSA and HSA options are also available. Ask us about these benefits in your interview - we're glad to provide details!

For any questions or inquiries about this position, please contact our recruiting team at (434) 218-6046.

Crutchfield is an equal opportunity employer, and we welcome applications from all suitably qualified persons regardless of their race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status, or age.

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