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We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
Job Description:
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.
Key Job ResponsibilitiesÂ
- Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
- Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer serviceÂ
- Ensure compliance with all insurance client requirements, processes and metricsÂ
- Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and deliveryÂ
- Communicate all customer requests and needs to appropriate team members
- Provides positive energy when greeting customers in person and on the phone
- Understanding of all required Insurance programs and procedures
- Participate in daily “production walks” with the Management Team, as required
- Support all team members when required
- Participate in monthly Health & Safety and staff meeting (if required)
- Attend training, information sessions and workshops recommended by Store ManagerÂ
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Minimum Education and/or Experience Required for the Job
- Knowledge of Repairs and OE GuidelinesÂ
- High School Diploma or equivalentÂ
- Awareness of where to look for answersÂ
- Basic Computer SkillsÂ
- Compliance for DRP’s Minimum of 1-year experienceÂ
Required Knowledge, Skills, & Abilities
- Awareness of where to look for answers
- Basic Computer SkillsÂ
- Compliance for DRP’s Minimum of 1-year experienceÂ
- Must be willing to complete I-CAR TrainingÂ
- Valid Driver’s License
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.Â
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
$65,000+ annually depending on closed sales per week
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