Toyota Call Center Representative

Job DetailsJob Location: Harrisonburg, VA 22801About Steven Toyota Steven Toyota is part of the fast-growing Steven Automotive Group, a family-owned organization committed to employee growth, professional development, and operational excellence. We believe exceptional customer service starts with having the right people in the right roles. That's why we invest in our employees by providing ongoing training, modern technology, and opportunities for long-term career advancement. We are currently seeking a friendly, motivated, and customer-focused Call Center Representative to join our growing team. About the Role As a Call Center Representative at Steven Toyota, you will serve as the first point of contact for customers calling or submitting online inquiries. You will assist customers by scheduling service and sales appointments, responding to internet leads, answering questions, and ensuring every customer receives an outstanding experience. The ideal candidate is energetic, organized, and passionate about delivering exceptional customer service. Benefits Competitive Pay 401(k) with Company Match Medical, Dental & Vision Insurance Life Insurance Paid Time Off (PTO) Paid Training Employee Vehicle Purchase Program Career Advancement Opportunities Responsibilities Answer inbound calls professionally and courteously. Respond promptly to internet leads, emails, text messages, and online inquiries. Schedule sales and service appointments while confirming customer information. Follow up with customers regarding appointments, missed visits, and future opportunities. Maintain accurate customer information in the dealership CRM. Communicate effectively with the Sales and Service Departments. Meet daily, weekly, and monthly performance goals. Deliver exceptional customer service with every interaction. Assist with outbound calls for appointment reminders and customer follow-up. Maintain a positive, professional attitude while representing Steven Toyota. Compensation Competitive Hourly Pay + Performance-Based Incentives Compensation is based on experience, qualifications, and dealership pay plan. Why Join Steven Toyota? Steven Toyota offers an exciting opportunity to build a rewarding career within one of Virginia's fastest-growing automotive groups. We are committed to promoting from within and providing our employees with the training, support, and resources needed for long-term success. If you enjoy helping people, building relationships, and working in a fast-paced environment, we'd love to hear from you. Apply today and join the Steven Toyota team! Equal Employment Opportunity Steven Automotive Group is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. QualificationsQualifications High school diploma or equivalent required. Previous customer service, call center, retail, hospitality, or administrative experience preferred. Excellent verbal and written communication skills. Strong interpersonal and customer service skills. Professional, positive, and friendly attitude. Strong organizational and time management skills. Ability to multitask in a fast-paced environment. Basic computer proficiency and the ability to learn dealership software and CRM systems. Ability to work independently while contributing to a team environment. Dependable attendance and strong work ethic. Ability to successfully pass a pre-employment background check. Valid driver's license with an acceptable driving record.