Guest Services Representative

Description

Essential Duties and Responsibilities

• Part-Time Position (16 to 24 hours per week) // Shifts are 7a-3p or 3p-11p
• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly 
• Registers and processes guests upon arrival and departure
• Demonstrates Telephone courtesy and professionalism??  
• Attentively listens to guests and anticipates any additional needs or concerns 
• Maintains clean and professional appearance of public areas and hotel office?? 
• Uses appropriate upselling techniques to maximize revenue and occupancy?  
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and upholding procedures for safety of guests and hotel team members?  
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner