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Primary responsibility is acting as a liaison between customers and our company; while performing duties assisting with order entry, data entry, invoicing, billing, and account maintenance transactions in a timely and accurate manner as a member of the Sales/Customer Service team working in conjunction with the Finance Department.
RESPONSIBILITIES
- Recognizes, reconciles, and corrects mismatched billing data based on established business rules.
- Monitors and tracks billing transactions to ensure efficient and accurate processing.
- Ensures the timely processing of all billing transactions.
- Issue billing adjustments.
- Interface with internal customer service on customer inquiries.
- Assist in analysis and allocation of inventory to customer contracts.
- Complete and assist in managing and process contractual changes.
- Assist in Accounts Receivable collections with customers.
- Communicate billing issues with the technical department and leadership to ensure timely resolution.
- Identifies operational root causes and expected outcomes for billing issues.
- Documents billing issues/improvements for resolution/change implementation.
- Other duties as assigned.
OTHER SPECIFIC KEY INFORMATION
• INVOICING
- Perform a daily reconciliation of previous-day's shipping Bills of Lading (BOLs) against customer service order packets to ensure data accuracy.
- Verify batch report data for accuracy in pricing, quantity, and dates to prepare shipped orders for the invoicing process.
- Invoice shipped orders, print and email to customers.
- Complete invoice process on specific customer portal/EDI programs.
• K12 ADMINISTRATION
- Upload direct ship customer invoices.
- Processing rebate forms for payment and uploads on K12.
- Complete transfer requests.
• AR DEDUCTIONS
- Researching deductions taken off payment.
- Reviewing deductions for accuracy.
- Coding remittance to be sent back to AR for processing credits.
QUALIFICATIONS
Education
- High school graduate or equivalent required.
- Associates Degree preferred. Work Experience
- 1-2 years of billing, accounting, and finance experience
- 2+ years of customer service and/or general office experience preferred
- Prior Experience with data quality processes, system audits or invoice reconciliation
- Familiarization with EDI transaction processing desirable
Skills and Knowledge
- Ability to work in a fast-paced, deadline oriented environment
- Strong organizational, interpersonal, communication and analytical skills
- Highly attentive to detail
- Intermediate Microsoft Office skills (Excel, Word, Outlook)
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