live call

Job Overview

TargED Biopharmaceuticals B.V. is seeking a professional and diligent Live Call Handler to join our team. This is a full-time position based in West Athens, California, United States. As a pioneering clinical-stage biotechnology company, we are dedicated to developing targeted therapies for thrombotic and cardiovascular diseases. The successful candidate will be the first point of contact for many of our stakeholders, playing a crucial role in maintaining our professional image and ensuring efficient communication. This role is ideal for an individual with excellent communication skills and a commitment to providing outstanding service within a cutting-edge scientific environment.

Company:** TargED Biopharmaceuticals B.V.
Position:** Live Call Handler
Location:** West Athens, California, United States
Employment Type:** Full-time
Salary:** $30 - $35 per hour

Responsibilities

* Manage a high volume of inbound and outbound calls in a timely and professional manner.
* Serve as the first point of contact, directing enquiries to the appropriate personnel or department.
* Accurately record and document call details and relevant information within our internal systems.
* Handle sensitive and confidential information with the utmost discretion, adhering to data protection and privacy regulations.
* Provide accurate, valid, and complete information by using the right methods and tools.
* Liaise with internal teams to ensure that enquiries are resolved efficiently.
* Maintain a comprehensive knowledge of the company's mission and general operations to answer initial queries effectively.

Qualifications

* Proven experience in a call centre, customer service, or administrative role is essential.
* Exceptional verbal and written communication skills with a professional and courteous telephone manner.
* Strong active listening skills and a high degree of empathy and patience.
* Excellent organisational skills and meticulous attention to detail.
* Proficiency in MS Office and experience with CRM systems or other data management software.
* Ability to work independently and as part of a team in a fast-paced environment.
* Previous experience in the biotechnology, pharmaceutical, or healthcare industry would be highly advantageous.

Benefits

TargED Biopharmaceuticals B.V. offers a competitive salary and is committed to the well-being and professional development of its employees. We provide a supportive and innovative work environment where you can contribute to transforming the treatment of thrombotic diseases. A comprehensive benefits package is available for full-time employees, with further details to be provided during the interview process.