High School Internship Program, Stability Operations Intern

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

Program Overview
Are you a high performing student? Are you continuously demonstrating leadership and a willingness to learn? Are you always looking for a way to make a difference? A High School intern position with The Hartford Financial Services Company gives you unprecedented access to learn in a real world, Fortune 200 environment. You will develop relevant skills and core competencies. An experienced IT professional will be your mentor as you gain key insights into the evolving, innovative, fast paced world of corporate information technology services!  

What You Can Expect

• A highly inclusive, supportive, structured, and rewarding internship experience
• New Intern Orientation with computer, application, and system training
• Meaningful assignments that enhance customer service, strengthen IT stability, and support compliance
• Dedicated mentorship and structured feedback
• Scheduled sessions with senior executive leaders across The Hartford

Functional Team – Stability Operations
The Stability Operations team provides a critical set of services focused on maintaining production stability, governing changes to the production environment, and ensuring timely service restoration across the enterprise. The team plays a key role in incident coordination, major event facilitation, and change governance, ensuring customer experience and business continuity are always protected.

The SRM and Change Operations function works closely with Application Development, Infrastructure, RE Squad, Release Management, RE/Chapter leaders and Business stakeholders. The team leverages platforms such as ServiceNow, Microsoft Teams, reporting dashboards, and operational analytics to support decision making, coordination, and transparency during and post critical events, change risk categories.

We are looking for an Intern who is eager to learn enterprise IT Service Management (ITSM), develop strong organizational and communication skills, and support operational teams during real world production scenarios. The ideal candidate demonstrates curiosity, structured thinking, attention to detail, and a strong willingness to learn how complex technology environments are stabilized and governed.

As an SRM & Change Operations Intern, you will work directly with cross functional teams and Change practitioners within CTO, gaining hands on exposure to stability operations, change governance, incident coordination, and continuous improvement initiatives.

Primary Responsibilities

• Assist in tracking and coordinating incidents, major events, and service restoration activities .
• Support Change Operations by helping review change records, validating required fields, and ensuring adherence to enterprise change standards
• Assist in facilitating operational calls and meetings, capturing notes, action items, and follow ups
• Help maintain operational documentation, templates, and process artifacts related to SRM and Change Management
• Participate in post incident reviews (PRBs) and assist with documenting lessons learned and improvement actions
• Support reporting and analysis of stability trends, change compliance, and operational metrics
• Demonstrate strong collaboration, professionalism, and effective communication while working with cross functional technology teams
• Learn and apply ITIL aligned practices, Agile ways of working, and enterprise governance principles in a real production environment

Competencies and Skills Required

• Self motivated with mature and professional conduct
• Strong oral and written communication skills
• Eagerness to learn and apply new information quickly
• Analytical, problem solving, and decision making abilities
• Ability to build and maintain positive working relationships
• Team oriented, collaborative, and open to feedback
• Effective time management and prioritization skills
• Commitment to delivering an excellent customer experience
• Experience with Microsoft 365 or Google Workspace
• Familiarity with Windows 10 and Microsoft productivity tools preferred

Other Requirements

• Technology related curriculum preferred
• Teacher recommendations preferred
• Participation in school clubs, extracurricular activities, community programs, or volunteer initiatives preferred

Location of Internship
•    1 Hartford Plaza, Hartford, CT
o    Virtual, remote, and onsite opportunities may be available

Work Schedule

• Monday through Friday, 24 hours per week (part time and temporary)
• Internship runs from mid June through mid August
• Typical working hours are between 8:30 AM and 5:00 PM

Special Considerations

• Reliable transportation required for onsite work
• Must satisfy employment eligibility requirements as established by The State of CT and pass required back-ground checks
   

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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