Associate, Claims Representative - Complex Claims Unit

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ needs while improving our performance. Character and customer value are just as vital to our reputation as financial performance which leads to behaviors that put the customer at the center of everything we do. RESPONSIBILITIES: • Handle a high volume of claims, with a focus on financial accuracy, appropriate file disposition, and an adherence to statutory guidelines • Investigating auto bodily injury (ABI) claims to determine liability exposures and subrogation • Handling of injury exposures with attorneys as well as unrepresented parties • Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication • Ability to make decisions with the customer at the center of everything we do • Utilize critical thinking skills to gather and analyze analytical information which leads to sound claims decisions • Continually evaluate self against performance targets and strive to exceed expectations • Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement • Embrace a culture of continuous improvement • Leverage contemporary technology to achieve accurate and efficient claim outcomes QUALIFICATIONS: • College degree preferred, High School Diploma required. • Minimum of 1 year of customer service experience, applicable insurance knowledge is a plus • Experience adjusting auto claims for a minimum of 1 year within Property Damage Only • Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another • Passionate desire to help both internal and external customers • Ability to embrace change and flourish with industry-changing technology and trends • Critical thinking skills inclusive of investigation, decision making and conflict resolution • Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry • Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations • Ability to produce clear and grammatically accurate correspondence • Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering ADDITIONAL INFORMATION: • As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training. You should have no schedule conflicts during training. • As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

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