Bilingual Administrative Assistant

Provide essential administrative support and customer service to various organizational programs. Ensure confidentiality and timeliness in handling requests while supporting managers and employees across diverse tasks. Communicate efficiently to facilitate the accurate delivery and transfer of information.

• Greet all clients and visitors professionally and courteously, notifying appropriate staff upon arrival and offering assistance as needed.
• Answer calls for assigned programs and provide reminder calls before appointments.
• Receive and process referrals, facilitate scheduling, and set up translation services when required.
• Complete the intake and admissions process, coordinate new admission paperwork, verify and record necessary personal information, and manage client check-in/check-out processes.
• Schedule client assessments and appointments.
• Interact with clients to provide and process information in response to inquiries and concerns, including requests for additional information on agency programs and services.
• Disseminate and distribute all agency faxes and other forms of communication.
• Monitor the reception/waiting area to ensure cleanliness and client safety.
• Provide information to service providers.
• Maintain communication with the Records department regarding medical records.
• Perform monthly data entry for program evaluation and quality assurance.
• Create assessment packets and other materials.
• Order program supplies and provide administrative support and backup for other agency departments and sites.
• Complete any other tasks or special projects as assigned.

• Minimum of two to three years of customer service experience.
• Excellent telephone and verbal communication skills.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Bilingual proficiency in English and Spanish is preferred.
• Sound knowledge of office/telephone etiquette and customer service principles.
• Familiarity with Electronic Health Record (EHR) systems and other client-based applications is a plus.
• Detail-oriented with the ability to multitask and handle a high volume of work.
• Accurate typing skills and ability to create grammatically correct written correspondence.
• Team-oriented with cultural competency to work with diverse populations.
• General office skills including filing, organizing, and scheduling.
• Maintain confidentiality of information with knowledge of federal HIPAA laws.
• Punctual, flexible, and able to travel between locations.
• Physically able to perform the essential functions of the position with or without reasonable accommodations.

• Bilingual proficiency in English and Spanish.
• Experience with client-based applications.

Work in a fast-paced environment where multitasking is essential. Handle tasks such as checking in clients and verifying insurance while managing calls for scheduling appointments. A thick skin is important for dealing with irate individuals. This is an opportunity to work in a non-profit organization that allows employees to help people, making the role rewarding.

This is a Contract to Hire position based out of Hartford, CT.

The pay range for this position is $17.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Hartford,CT.

This position is anticipated to close on Mar 20, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.