Counter Sales / Warehouse Associate

Description

Reports To: Branch Manager  

Work Hours: Full Time 

FLSA Status: Non-Exempt 

Branch: Set Location 

Position Purpose:

Assist customers and fill their plumbing/heating/HVAC product orders while maintaining the highest level of internal and external customer service and maintaining company safety standards. 

Essential Functions:

• Actively seek opportunities to help customers. 
• Locate and obtain ordered products for customers. 
• Assist in the handling of defective parts and warranty information. 
• Process approved credits for customers when products are returned. 
• Address questions about product, pricing and availability. 
• Make sure all product catalogs are up-to-date and that expired ones are discarded. 
• Accurately and safely move products of varying weights according to customer needs. 
• Provide exceptional customer service at all times. 
• Answer telephone calls professionally and pleasantly. 
• Accurately input and fill customer orders. 
• Accurately read and identify numbers for accurate order filling and receiving of material. 
• Assist warehouse personnel when necessary. 
• Maintain a clean and professional work environment. 
• Safely operate a forklift, pallet jack, etc. 
• Remain up-to-date on all safety practices and standards. 
• Perform other responsibilities as directed. 

Requirements

Experience, Education & Skills:

• Counter sales experience preferred. 
• Familiarity with plumbing / heating / HVAC industry rules and regulations. 
• Result driven and customer focused. 
• High school diploma or GED preferred. 

Physical Requirements:                                                              

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard. 
• Specific vision abilities required by this job include close vision requirements due to computer work. 
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.