Leahy Resource Center Staff - Full Time, Weekdays

Leahy Resource Center Staff - Full Time, Weekdays 

The Upper Valley Haven provides temporary shelter, supportive housing, food, and 
problem solving to those in need. At the Haven, we invest in our team by providing 
outstanding benefits, cultivating a culture focused on well-being and personal and 
professional growth, and offering opportunities to be involved in shaping the 
organization.

 
We are seeking compassionate and motivated staff members to join our team. In this 
role, you will be responsible for providing direct support to guests, ensuring a safe and 
clean environment, and assisting with the daily operations of the Resource Center. 

Job Summary

The Resource Center Staff cultivates positive, supportive relationships with guests while 
promoting a strong sense of community. Using person-centered and trauma-informed 
approaches, this role supports daily operations of the Resource Center and helps 
maintain a welcoming, respectful, and safe environment grounded in standards of well
being, communication, and safety.  Staff work closely with guests to empower their 
strengths, honor individual experiences, and support the pursuit of self-defined goals. 
This position requires professionalism and the ability to engage effectively with 
individuals, children, and families while providing support that balances compassion 
with accountability.

The Haven will employ three full-time Staff during 1st shift with a Monday to Friday 8:00 
am to 4:30 pm schedule.   

Duties and Responsibilities

• Welcome guests in a respectful, trauma-informed and culturally responsive 
   manner and orient them to Resource Center expectations and policies 
• Maintain safe, clean, and welcoming spaces 
• Assist with laundry, custodial tasks, daily cleaning lists, and mealtime 
   management 
• Conduct intakes and basic needs assessments 
• Complete written shift documentation in a timely and accurate manner 
• Communicate collaboratively and professionally with other team members who 
   serve guests, including service coordinators, other Resource Center associates, 
   and managers 
• Assist with coordination of on-site services, workshops, or partner visits 
• Respond appropriately to crises, conflict, medical needs, and behavioral 
  challenges 
• Participate in team meetings and weekly supervision 
• Communicate important information to staff and supervisors including incident 
   reports and contact emergency services when needed. 
• Support guests with completing applications, forms, and accessing online 
   services, community resource connections, and supporting basic needs

Compensation and Benefits  
• $22/hour  
• Employer-paid contribution up to 100% of healthcare premiums for medical, 
   dental, vision, life insurance and long-term disability  
• Paid holidays  
• Generous paid time off  
• Matching 403(b) retirement plan  

Skills and Qualifications  
• Strong written and verbal communication   
• Reliability and punctuality  
• Commitment to work non-traditional hours including holidays  
• Ability to build rapport with diverse individuals  
• Ability to maintain strong professional boundaries and to remain calm in face of 
   crisis situations  
• Understand the impact of being unsheltered, instability, mental health, and 
   substance misuse  
• Flexibility, adaptability, and teamwork  
• Ability to work calmly in stressful or crisis situations  
• Ability to bend, lift up to 30 lbs., walk on varying terrain, and perform active duties 
   throughout shifts  

Experience & Education 
• Associate or bachelor's degree in human services or similar field preferred 
• Previous experience working in a shelter or social services setting preferred 
• Valid driver’s license 
• First Aid/CPR/AED Certification (will train if needed)

 
The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are 
committed to creating a diverse workplace environment that is welcoming and safe for 
all. All applicants will receive consideration for employment without regard to race, 
ethnicity, religion, gender, gender identity or expression, sexual orientation, national 
origin, genetics, disability, age, veteran status, or any other characteristic protected by 
federal, state, or local laws. We are committed to compliance with all fair employment 
practices regarding citizenship and immigration status.