ROLE SUMMARY:

The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters. The Resident Experience Coordinator reports to the Property Manager.

ROLE RESPONSIBILITIES:

Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand
Plan and host resident events
Give tours of the building and units to prospective renters – both walk-ins and appointments
Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies
Assist and welcome residents moving into the building
Monitor the building for maintenance needs and communicate to Maintenance Staff
Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information
Work with the back-office staff on any payment issues
Organize mail & packages
Monitor parking garage
Enforce community rules
Establish partnerships and engage the local community
Handle ad-hoc tasks as needed

ROLE REQUIREMENTS

Hospitality experience preferred
Outgoing personality
Positive energy and willingness to learn
Training will be provided
This is a full-time position, and candidates must have ability shifts 9am-6pm or 3pm-11pm, including weekends.
Pay rate: $23.00/hr + discretionary bonus

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