Supportive Housing Manager

JOB DESCRIPTION                                                Job Title: SUPPORTIVE Housing Manager

Reports to: Director of Programs                                                              Salaried Exempt 

Position Summary: 

The Supportive Housing Manager oversees the day-to-day operations of the permanent supportive housing programs.   

Qualifications: 

• Master’s or Bachelor’s degree preferred in social work, human services or related field and 3-5 years relevant work experience 

• Commitment to Housing First, Harm Reduction, Person-Centered, and Consumer-Choice models of care 

• Excellent interpersonal and written communication skills 

• Compassionate concern for those who are homeless 

• Experience providing direct supervision to staff 

• Valid driver's license, insurance and reliable means of transportation required 

• Bilingual/Bicultural (English/Spanish) (preferred) 

• Ability to handle stressful situations and a fast-paced environment 

• Experience with computers and proficient typing skills 

• Ability to complete necessary paperwork and maintain employee files 

• Knowledge of Microsoft Office 365 suite 

Physical Requirements: 

Must be able to perform basic office job tasks and lift up to 40 pounds. 

Environmental and Working Conditions: 

This position oversees daily operations of permanent supportive housing programs; time in the office completing paperwork and maintaining employee and client files; conducting bi-weekly staff meetings, supervision & trainings; and meeting with other service providers as needed. 

Job Responsibilities: 

• Provide direct supervision of Permanent Supportive Housing Case Managers, the Housing Location Specialist and the Peer Advocate 

• Arrange the scheduling of direct reports to meet the needs of clients and agency operations 

• Provide a welcoming environment and a culture of positive staff development 

• Enforce compliance of agency policies 

• Assist the Director of Programs with reports and program audits 

• Participate in Coordinated Access Network meetings as requested by the Director of Programs 

• Ensure safety of staff, clients, and visitors 

• Maintain program statistics, such as general program demographics, utilization, rent status, case manager productivity, client income source, and incidents of all types 

• Manage Quality Assurance to ensure high-quality service delivery in compliance with all funder requirements 

• Collaborate on the maintenance of housing client’s apartments with Housing Location Specialist 

• Collaborate on the distribution of household goods to clients with Housing Case Managers 

• Be knowledgeable regarding resources and issues affecting our target population 

• Other duties as needed/assigned