Investment Operations Director

The Opportunity

We have an opportunity within our Inforce TOA/Check Deposit team for an Investment Operations Director. As an Investment Operations Director you will oversee a team of Investment Specialists, Consultants, Principals and be part of a highly structured, fast paced team-oriented organization focused on providing quality service and maintaining compliance standards. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.

The Team

The team is comprised of 20+ team members with a background in Wealth Management. Their roles vary from leads who support the director in driving the team, principal roles which are licensed individuals responsible for more complex functions and analysts (“processors)” who support the processing of daily incoming/outgoing transfers (e.g. ACATs, DTC, Deliveries, Mutual Fund Transfers), physical check deposits and mobile client deposits via our clearing firm National Financial Services. The team has direct interaction with our advisors, their support staff, compliance, legal and other operational partners. They are high functioning, collaborative and are motivated to do what is best and right for the firm, our advisors, their clients as well as for each other. The team dynamic is unique in that we have members who have grown in role as the broker dealer has grown as well as members who bring an outside perspective or are fairly new to the financial services industry. The team also supports our MMLIS India captive team who is an extension of our stateside team.

The Impact

• The Investment Operations TOA/Check Deposit Director is expected to have a strong business acumen in the securities and wealth management space to ensure the team is prepared and educated to support strategic initiatives such as the rollout of new product offerings. 
• The Director and by extension the team is accountable for ensuring processing service levels are consistently maintained and we are providing timely service to our external and internal partners
• The Director is responsible for ensuring the team is adhering to firm policies and procedures and as the regulatory landscape evolves, ensuring that we are evaluating current WSPs for necessary changes.
• The ideal candidate for this role must demonstrate daily agility and ability to learn, adapt, and implement continuous improvement in support of changing regulatory and competitive landscapes. 
• Communication and leading others are key in this role. Collaborating with the team to communicate and establish clear strategic and personal goals, provide feedback, partner with direct reports in developmental opportunities and do so in a manner that is inclusive. 
• Support the strategic vision and growth trajectory of the broker dealer by providing transparent communication, working with the team to ensure readiness, identifying opportunities to improve ease of doing business.
• Champion and support change management.

The Minimum Qualifications

• High School Diploma
• Series 7 and Series 24 licenses required at time of application
• 5+ years Financial Services / Investments experience
• 1+ year leadership or 1:1 coaching/mentoring experience

The Ideal Qualifications

• 5+ Years Experience the financial services field required
• Strong analytical/Problem solving skills
• Strong written, verbal, and interpersonal communication skills
• Listening skills
• Organization navigation skills
• Time Management (multi-tasking
• SME in multiple functions and proficient in most functions
• Change Management Champion

What to Expect as Part of MassMutual and the Team

• Regular meetings with the MMLIS In-Force Operations Team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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