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Collaborates and communicates with professional and paraprofessional staff, schedules designated services with staff, clients, families and other providers to fill client needs. Ensures the timely and accurate delivery of services based on customer expectations and staff availability.
In general, most of the time will be spent in the following activities:
-Schedules services for care management team
-Applies organizational and detail oriented skills to utilize computer and manual scheduling system to assign staff
-Demonstrates understanding of scheduling process and is able to track overtime, weekends, holidays, evenings and arranges staff replacements for care management team
-Exhibits strong customer service skills through positive, helpful interactions
-Exercises judgment and prioritizing in making independent decisions within scope of responsibilities
-Coordinates care team services with ancillary services
-Communicates variances in schedule for any care management team member and notifies appropriate internal/external customer
-Identifies and reports patient service issues
-Effectively produces and distributes weekly schedules and revised schedules for team members
-Orients paraprofessional and professional staff to the scheduling process
-Participates in care management team conferences
-Communicates with care management team and other departments regarding billing and payroll issues
-Maintains active record and filing
In addition, the position involves other duties such as:
Will actively participate in the performance improvement process known as H3W.
Performs other duties as assigned
Education: High School diploma or equivalent; one year college or business school, preferred
Experience: Two years experience in managing multiple priorities and tasks including interacting with customers preferred. Experience in health care preferred.
Skills: Computer literate; data entry and typing skills; telephone skills, bilingual preferred
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