Technician, Field Service

Join a team that values balance, open communication, and your future!

Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we’re looking for people who want more than just a job—they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most, apply now!

Job Summary/Overview

The Field Service Technician will assist with field installations, system upgrades, warranty fieldwork and preventative maintenance contract/visits. Some projects will require working with a third-party crew.

Essential Duties and Responsibilities

• Travels to customer locations to install, start-up, maintain, modify and troubleshoot.  Up to 75% travel.
• Conducts all on site installation, repair, maintenance, and tasks per job order.
• Troubleshoots errors or technical problems and determines proper resolutions and recommendations.
• Determines replacement part requirements.
• Prepares detailed trip reports that identifies issues, actions taken to resolve them and recommends next steps.
• Assists in the preparation and execution of factory acceptance tests and completion of punch lists to achieve shipping approvals as needed.
• Aids in the assembly, breakdown and crating of systems.
• Assists field sales in account support.
• Builds and maintains lasting relationships with existing accounts.

Knowledge, Skills, Competencies, and Abilities

• Demonstrates product knowledge obtained through experience and hands-on training.
• Ability to think abstractly to deal with ambiguous/undefined problems.  
• Ability to build relationships with a diverse workforce with a highly developed sense of understanding.
• Ability to handle multiple projects at the same time.
• A team player with exceptional written and verbal communication skills.
• Strong analytical and organizational skills with attention to detail.
• Strong Mechanical aptitude.

Required Qualifications

• Ability to read blueprints and plant layout drawings.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• 5+ years of experience in field service with strong fundamentals in electrical and mechanical.
• 6-month+ experience as an Assembly Technician to learn basic principles of CMCO technology and processes preferred.
• Must have a valid driver license and ability to travel internationally.

Benefits

• 11 paid holidays
• Vacation and sick time 
• Medical, Dental, Vision insurance, effective day 1
• 401(k)
• Paid parental leave
• Tuition assistance
• Disability insurance