Intern - Global Business Applications Service Experience

To be considered for this Internship, you must be currently pursuing a degree in Information Technology, Computer Science, Business Administration, or a related field. 

Our Service Experience Team is dedicated to empowering employees and enhancing workplace efficiency through innovative technology solutions. We manage critical business applications, including ServiceNow, Moveworks, and Appspace, to ensure seamless employee experiences and operational excellence. Join us this summer and gain hands-on experience with cutting-edge tools while contributing to initiatives that positively impact employee engagement and productivity. 

Position Overview: 

We are seeking a highly motivated and tech-savvy Summer Intern to join our Service Experience Team. As an intern, you will play a key role in optimizing employee experiences through the implementation, analysis, and enhancement of technology tools. You’ll collaborate with cross-functional teams to understand business needs, identify opportunities for improvement, and support the management of platforms like ServiceNow, Moveworks, and Appspace. 

This is an excellent opportunity for someone who is passionate about technology, employee experience, and problem-solving. If you enjoy learning new tools, tackling challenges, and improving workplace processes, we want to hear from you. 

Key Responsibilities: 

• Platform Support: Assist in the day-to-day management and operation of ServiceNow, Moveworks, and Appspace to ensure optimal functionality and user satisfaction. 

• Employee Experience Enhancement: Identify opportunities to improve employee interactions with these platforms and recommend solutions to streamline processes. 

• Data Analysis: Gather and analyze user feedback, platform analytics, and business metrics to assess performance and identify areas for improvement. 

• Project Collaboration: Work closely with team members and stakeholders on projects to implement new features, workflows, or integrations within the business applications. 

• Documentation: Create user guides, FAQs, and other documentation to support employees in using these tools effectively. 

• Testing and Quality Assurance: Test new configurations, features, and updates to ensure they meet business requirements and deliver a positive user experience. 

• Research: Stay informed about new trends, tools, and best practices in workplace technology and employee engagement. 

Qualifications: 

• Currently pursuing a degree in Information Technology, Computer Science, Business Administration, or a related field. 

• Strong interest in workplace technology tools and enhancing employee experiences through innovative solutions. 

• Familiarity with platforms like ServiceNow, Moveworks, Appspace, or similar tools is a plus, but not required. 

• Excellent problem-solving skills with a proactive mindset. 

• Strong communication and collaboration skills; ability to work effectively with cross-functional teams. 

• Detail-oriented with the ability to manage multiple tasks and priorities. 

• Basic knowledge of data analysis, workflows, and user experience design is desirable. 

What You’ll Gain: 

• Hands-on experience with leading business applications like ServiceNow, Moveworks, and Appspace. 

• Exposure to real-world challenges and opportunities in driving employee engagement through technology. 

• Collaboration with experienced professionals in a dynamic and supportive environment. 

• Opportunities to make meaningful contributions to projects that impact employee experience across the organization. 

• Mentorship and guidance to help you grow your skills and career. 

• Potential for full-time employment based on performance.