Delivery Specialist

 

 
Reports To: Store Manager / Assistant Store Manager
 

 
Deliver, install, relocate, service, and retrieve merchandise in a timely and professional manner. Protect company property and money while in the field, maintain strong customer communication, and uphold company standards.
 

 
Delivery, Service & Retrieval

●      Install merchandise correctly and safely at customer homes.
●      Complete all deliveries, service calls, relocations, and retrievals on schedule.
●      Handle all merchandise with care during loading, transport, and installation.
●      Make minor repairs when needed; transport items needing major repairs to the service department and return them promptly once repaired.
●      Verify that item, model, and serial numbers match the rental agreement before delivery.
●      Retrieve returned items and relocate merchandise when customers move.
●      Inspect returned items and refurbish them to “like new” condition quickly.

Customer Service & Communication

●      Answer incoming calls by the third ring in a friendly, professional manner.
●      Follow the Premier Rental Purchase Pledge to provide excellent customer service.
●      Resolve customer issues politely and promptly.
●      Maintain clear communication with customers, coworkers, and management.

Operational Support
 
●      Help maintain the store's Standards of Operation.
●      Safeguard all company money collected in the field.
●      Assist with receiving new merchandise.
●      Keep the back room and assigned vehicle clean and organized.
●      When possible, help with customer order forms and verifications.
●      Assist with store cleaning and help meet daily, weekly, and monthly goals.
●      Support efforts to grow customers and revenue.
 

 
●      High school diploma, GED, or equivalent experience.
●      Valid driver’s license with a good driving record.
●      DOT certification (if required by state law).
●      Completion of training program and one year of customer-service experience.
●      Ability to lift and carry up to 75 lbs.
 

 
●      Strong attention to detail and accuracy.
●      Ability to understand written and verbal instructions.
●      Ability to read, write, and perform basic math quickly and accurately.
●      Good decision-making and problem-solving skills.
●      Ability to handle customer interactions professionally.
●      After training, solid knowledge of all products in inventory.
 

 
●      Work occurs in changing environments with frequent standing, walking, bending, lifting, and carrying.
●      Must handle multiple tasks, adapt to changes, and work under pressure.
●      Extra hours before or after business hours may be required.
●      Frequent travel between stores may be needed.
●      Must manage the emotional and mental stress of working with customers and varying situations.
●      Must use a hand truck to move merchandise.
●      Work takes place in the store, in customer homes, and in the field, often involving:

●      Must be able to drive safely in all weather conditions.
●      Attendance at company or Premier Corp. training sessions may be required.
 

 
●      Frequent interaction with customers, coworkers, and management.
●      Occasional contact with suppliers and service partners.
●      Must communicate clearly and professionally with supervisors and peers.