Enterprise Operations Analyst - Mortgage Servicing & SCRA Support

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Enterprise Operations Analyst administers defined procedures, prepares and analyzes reports, and works on projects with an emphasis on process improvement. An Analyst at this level compiles, analyzes and reports volume, productivity, quality and other statistical data to management.

Primary Responsibilities

• Analyzes and interprets data to identify trends and opportunities for process improvement
• Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing
• Identifies operational problems and recommends solutions
• Collaborates with teams to solve items
• Provides periodic reports to management
• Creates and maintains policies, procedures and training materials to maximize efficiency and customer service
• Works with supervisors and/or managers to ensure that teams comply with the stipulated principles and standards
• Assists with projects led by lines of business management
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree in a related field
• Or High School Diploma or GED and four (4) years of related experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to research, analyze data, and derive facts
• Ability to work under pressure and meet deadlines
• Analytical and problem-solving skills
• Excellent organizational skills
• Knowledge of banking operations
• Knowledge of business intelligence (BI) tools
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong written and verbal communication skills

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Strongly Preferred:

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

50th Percentile:

Incentive Pay Plans:

Location:

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.