Customer Service Representative

Our Family

Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.

Job Responsibilities:

Receiving all incoming call inquiries, creating work orders, and dispatching all work orders
Coordinating daily services with vendors, facility managers, customers, and technicians
Obtaining cost estimates from vendors and reviewing with account management
Following up with clients and projects daily
Maintaining high profile customer relationships through phone and email correspondences
Managing all aspects of each job and taking accountability for each service provided

Job Qualifications:

Associate's degree preferred, however equivalent combination of education and experience will be considered
Demonstrate customer service skills; excellent phone etiquette a must
Strong verbal and written communication skills
Ability to multi-task in a fast paced environment
Proactive, organized & detail oriented
National retail & facility maintenance experience preferred
Experience working with & managing sub-contractors

Benefits:

Medical, Dental and Vision
Company paid Group Term Life Insurance
401 (k) Retirement savings plan (company match)
Paid vacation, sick/personal time and floating holidays
Paid Holidays

Why Broadway?

We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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